M/s. Prema Kani is currently the Research Analyst and has about 3 years of working experience in Hubspot CRM & CMS, Marketing, Quotation & Invoice and Customer Support field. She has specific work experience in maintaining the records of customer interactions, recording the details of inquiries, complaints and comments. Also coordinating and tracking the enquiry handling process within the team. Creating email campaigns and tracking the performance continuously. Follow up to ensure that appropriate actions were taken on customers' requests.