Definition and Scope: Non-functional requirements (NFRs) specify the qualities, characteristics, and constraints that govern the operation and behavior of a system, product, or service. Unlike functional requirements, NFRs focus on aspects such as performance, security, usability, scalability, and maintainability. 

Understanding User Experience: Business analysts work closely with stakeholders to identify and capture non-functional requirements that impact the user experience. These requirements may include factors like usability, accessibility, response time, and availability, all of which contribute to the overall satisfaction and acceptance of the system by end-users. 

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Performance and Scalability: NFRs related to performance outline the system's expected response time, throughput, and resource utilization. Scalability requirements address the system's ability to handle increased workloads or user volumes without significant degradation in performance. Business analysts collaborate with stakeholders to define acceptable performance thresholds and scalability criteria.   

Security and Compliance: Non-functional requirements related to security encompass measures to protect the system against unauthorized access, data breaches, and potential vulnerabilities. Analysts work with stakeholders to establish security controls, data protection mechanisms, and compliance requirements based on industry standards and regulations.   

Reliability and Availability: Reliability requirements focus on ensuring that the system operates consistently and reliably without unexpected failures or downtime. Availability requirements specify the desired system uptime and the ability to recover quickly from failures or disruptions. Business analysts collaborate with stakeholders to define acceptable reliability and availability targets.   

Usability and User Interface Design: NFRs related to usability address the ease of use, intuitiveness, and user-friendliness of the system's interface. Business analysts collaborate with user experience designers and stakeholders to capture requirements that enhance usability, including user-friendly navigation, clear feedback, and accessibility features.   

Maintainability and Extensibility: Non-functional requirements related to maintainability and extensibility focus on the ease of system maintenance, support, and future enhancements. Analysts work with stakeholders to identify requirements such as modularity, documentation standards, coding conventions, and version control to ensure efficient system maintenance and future scalability.   

Compatibility and Interoperability: Non-functional requirements related to compatibility ensure that the system can operate seamlessly with other existing systems, databases, or platforms within the organization's ecosystem. Business analysts collaborate with stakeholders to define compatibility requirements, including supported browsers, operating systems, database management systems, and integration standards.   

Performance Metrics and Testing: Business analysts collaborate with testing teams to define performance metrics and criteria for measuring the system's adherence to non-functional requirements. This may involve creating test cases, conducting load and stress testing, and analyzing performance data to validate the system's compliance with established NFRs.   

Trade-offs and Prioritization: Non-functional requirements often involve trade-offs and competing priorities. Business analysts work with stakeholders to identify and prioritize NFRs based on business needs, risk factors, and resource constraints. This ensures that efforts are focused on addressing the most critical non-functional requirements that align with business objectives.   

In conclusion, non-functional requirements are essential in business analysis as they define the qualities, constraints, and behaviors that contribute to the overall success and acceptance of a system. Business analysts collaborate with stakeholders to capture and prioritize non-functional requirements, addressing aspects such as performance, security, usability, maintainability, and compatibility. By effectively capturing and managing non-functional requirements, analysts help ensure that systems meet the required quality standards, deliver a satisfactory user experience, and align with business objectives. 

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