Method and process are important in business analysis, but knowing how to use them is even more so. As a business analyst you can increase your effectiveness most by developing your soft skills, recognising that finesse can be more effective than force. Once developed, you will find that these skills are transferable across project types and whole industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even better leader.
NLP for Business Analysts - Developing agile mindset and behaviours | Peter Parkes (Author)| BCS, The Chartered Institute for IT
Table of Contents
Part 1. THE WORLD OF BUSINESS ANALYSIS
Business analysis underpins effective delivery of change, Evolution of the role of the BA, The making of an effective BA, Capturing behavioural competencies in an emotional intelligence framework for the BA, Assessing and developing behavioural competencies, Summary of Part 1.
Part 2. THE WORLD OF NLP
Introduction, About NLP, The four pillars of NLP, Presuppositions of NLP, World-views and filters, The subconscious mind – who is really in charge?, Beliefs, values and identity, Meta-programs and behaviours, Frames and reframing, Representational systems and our primary senses, Sensory acuity, body language and mind reading, Sub-modalities – the coding of our memories, Anchoring of resourceful states, Rapport – the gateway to better communication, Surface and deep structure of language using the meta-model, Timelines, Modelling of excellence, Summary of Part 2.
Part 3. BRINGING THE TWO WORLDS TOGETHER – PUTTING NLP INTO PRACTICE FOR BUSINESS ANALYSIS
Introduction to Part 3, Adopting an attitude of continuous professional development, Know thyself – developing self-awareness, Developing agility in approach and style, Seeing the bigger picture while managing the detail, Getting results with different cultures, Flexible approach to time – how to balance being on time and ‘in the moment, Planning for success – looking back from the future using pre-mortem, Developing flexibility in leadership style, Modelling excellence, Be your own coach, Great leaders use storytelling and metaphor to get the message over, Presenting yourself and managing your personal brand and reputation, Creativity and problem solving – using Walt Disney’s strategy, Co-create the business, Requirements – better answers through better questions, Requirements – the agile road to ‘MoSCoW’, Delivering transformational change, Minimising organisational distress during transformation, Fast rapport building with stakeholders, Communicating the message and choosing your medium, Listening skills – hearing what is not being said, Reframing difficult situations and delivering bad news well, Bridging the divide – negotiation, persuasion and managing difficult people, How to be assertive while avoiding conflict, Enabling high performance teams, BAs and PMs work better together, Setting goals and achieving well-formed outcomes, Managing ourselves, Handling stress and building resilience, Improve your emotional intelligence through meditation and mindfulness, The importance of ethics, Summary of Part 3.
LINK FOR THE BOOK
