Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn’t it be great to have a fast, simple explanation of how to plan for and then design measurements to improve your organization
Planning and Designing Effective Metrics—an abridged version of author and metrics expert Martin Klubeck's Metrics: How to Improve Key Business Results—provides that explanation and the tools you'll need to make your organization more effective. Not only does this brief book explain the "why" of metrics, but it walks you through a step-by-step process to create a clear picture of organizational health and how well you satisfy customer needs.
This book:
Planning and Designing Effective Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. You will learn how to create valuable measures of organizational success, like repeat customers, customer loyalty, and word-of-mouth advertising. That will help you not only to improve organizational results—you'll also multiply your career opportunities.
Planning and Designing Effective Metrics| Martin Klubeck (Author)| Apress
Table of Contents
Acknowledgments
Chapter 1: Metrics: The Basics
Chapter 2: Establishing A Common Language
Chapter 3: Designing and Documenting Your Metrics
Chapter 4: Using Metrics as Indicators
Chapter 5: Using the Answer Key
Chapter 6: Establishing Standards and Benchmarks
Appendix A: Tools and Resources
Index
LINK FOR THE BOOK