A business organization, like a human body, is only as effective as its various processes. Pretty obvious, right? Yet, as V. Daniel Hunt demonstrates in this ground breaking book, the failure to appreciate this obvious fact is the reason most reengineering schemes fail. Managers whose job it is to improve company performance, like physicians who work to improve patient health, must develop a clear picture of how each process fits into the overall organizational structure; how it ought to function; and how well it is performing at any given moment; before they can form a diagnosis or devise a treatment strategy.
Fortunately, a powerful new analytical tool that has emerged in recent years helps you to do all of that and much more. Developed at General Electric, process mapping has been implemented in companies around the globe, and the results have been simply astonishing. Now find out how to make this breakthrough reengineering technology work for your organization in Process Mapping.
The most important new process improvement tool to come along in more than a decade, process mapping enables managers to easily identify and assess the various business processes that make up their organizations and to develop a road map for continued performance improvement. Now find out how to make this breakthrough management tool work in your organization by applying Process Mapping. V. Daniel Hunt, the bestselling author of Reengineering, Quality in America, and The Survival Factor, guides you step-by-step through the entire process. He gives you all the proven process mapping tools and techniques you need to:
Hunt also provides detailed case studies of product and service companies around the globe that have discovered the value of process mapping. You'll find out how General Electric, IBM, NASA, Tandy Electronics, Shawmut National Bank, Fluor Daniel, Exxon, and other leading companies achieved stunning results when they made process mapping.
Process Mapping: How to Reengineer Your Business Processes| V. Daniel Hunt (Author)| Wiley
Table of Contents
Chapter 1. Do You Need a Roadmap?
Chapter 2. Reengineer Your Business Processes.
Chapter 3. Role of Process Mapping in Reengineering.
Chapter 4. Do You Really Understand Your Processes?
Chapter 5. Process Mapping Success Stories.
Chapter 6. IDEF Process Mapping Methodology.
Chapter 7. Create a Process Mapping Team.
Chapter 8. Process Mapping Software Tool Selection.
Chapter 9. How to Collect Data for Process Mapping.
Chapter 10. Process Map Implementation.
Chapter 11. Change It!
Notes.
Suggested Reading.
Acronyms.
Points of Contact.
Glossary.
Index.
LINK FOR THE BOOK