The purpose of this Warehouse Operations Body of Knowledge (WOBoK) is to give an overview of the syllabus to the CPWM aspirants. For CPWM, there are 16 modules and they are further subdivided into Topics such as T101, T102 and so on. The Learning Management System (LMS) is organised as per this structure. The quizzes that appear at the end of each module in LMS will refer the Topic number in the solution (for example, T110). Certified Practitioner in Warehouse Management (CPWM) focus on all the operational aspects of the warehouse and Certified Expert in Warehouse Management (CEWM) focuses on the strategic aspects of the warehouse management.

Module-1: Inventory, Warehouse Evolution, Purpose and Types [9 Questions]
T101-Define Inventory
T102-Objectives of Inventory
T103-Types of Inventory
T104-Functions of Inventory
T105-Nature of Demand
T106-Inventory Costs (item, capital, storage, risk, ordering, capacity-related and disposal)
T107-History and Evolution of Warehouses
T108-Why Do We Need Warehouses?
T109-Public Warehouse
T110-Private Warehouse
T111-Contract Warehouse
T112-Bonded Warehouse
T113-Unbonded Warehouse
T114-Import Warehouse
T115-Export Warehouse
T116-Raw Material Warehouse
T117-Work-in-Process Store
T118-Finished Goods Warehouse
T119-Postponement Centre
T120-Kitting Warehouse
T121-Consolidation Centre
T122-Mother Hub
T123-Fulfilment Centre
T124-Delivery Hub
T125-Parts Distribution Centre
T126-Transit Warehouse
T127-Transhipment Warehouse
T128-Break-Bulk Centre
T129-Cross-Dock Centre
T130-Sortation Centre
T131-Government Warehouse
T132-Reverse Logistic Centre
T333-3PL Warehouse
T134-Document Warehouse
T135-Satellite Warehouse
T136-Cold Storage Warehouse

Module-2: Warehouse Organisation Structure and Roles [5 Questions]
T201-Warehouse Organisation Structure
T202-Warehouse Manager
T203-Inventory Analyst
T204-Picker
T205-Packer
T206-Cycle Counter
T207-Warehouse Executive
T208-IT & Networking Staff
T209-Safety and Security Officer
T210-Security Personnel
T211-Maintenance Engineer
T212-Loading and Unloading Staff
T213-Inspection and Quality Control Staff
T214-Dispatch Clerk
T215-Documentation Clerk
T216-Warehouse Employee Recruitment and Training

Module-3: Warehouse Processes – Inbound [20 Questions]
T301-What are Inbound Warehouse Processes?
T302-Scope of Inbound Processes
T303-Inbound Process Map
T304-Advance Shipment Notification
T305-Gate Check
T306-Vehicle Documents Verification
T307-Parking Slot Allocation
T308-Dock Allocation
T309-Vehicle Docking
T310-Securing the Vehicle
T311-Inspection of Vehicle
T312-Vehicle Opening Procedure
T313-Preliminary Inspection of Goods Inside the Vehicle
T314-Unloading of Goods
T315-Staging
T316-Inspection and Sample Collection
T317-Item Verification
T318-Quantity Verification
T319-Preparation of Goods Receipt Note (GRN)
T320-Allocation of Storage Location
T321-Put-Away

Module-4: Warehouse Processes – Internal [20 Questions]
T401-What are Internal Warehouse Processes?
T402-ABC Classification
T403-Physical Inventory
T404-Logical Inventory
T405-Inventory Auditing
T406-Why the Accuracy of Logical Inventory is Important?
T407-Periodic Inventory Audit
T408-Cycle Counting
T409-Inventory Valuation (FIFO, LIFO, Average Cost and Standard Cost)
T410-Bulk Breaking
T411-Packaging and Repackaging
T412-Labelling
T413-Replenishment and Internal Replenishment
T414-Reorganisation
T415-Procure to Pay Process
T416-Postponement
T417-Value Added Services
T418-Daily, Weekly and Monthly Reports Preparation
T419-Order Processing
T420-Standard Operating Procedure Audits

Module-5: Warehouse Processes – Outbound [20 Questions]
T501-Generate Pick List
T502-Order Picking
T503-Order Packing
T504-Packing List Preparation
T505-ExBond Bill of Entry
T506-E-Way Bill Generation
T507-Shipping Manifest
T508-Route Planning
T509-Career Selection
T510-Load Planning
T511-Product Check, Quantity Check and Quality Check
T512-Vehicle Inspection and Document Verification
T513-Loading and Packing
T514-Gate Pass Preparation

Module-6: Warehouse Layout [16 Questions]
T601-Define Warehouse Layout
T602-Product Flow – R, U and I-Types
T603-Space Allocation in Warehouse
T604-Product Storage Equipment
T605-Aisles
T606-Material Handling Equipment
T607-Packaging Machines
T608-Staging Area
T609-Pallet Storage Area
T610-Packaging Material Storage Area
T611-IT & Documentation Office
T612-Washrooms
T613-Safety Equipment
T614-Battery Charging Station
T615-Pallet Wash Area
T616-Quarantine Area
T617-Cube Utilisation of Warehouse

Module-7: Warehouse Standards [8 Questions]
T701-ISO:31000

Module-8: Warehouse Technologies [18 Questions]
T801-Warehouse Management System
T802-Yard Management System
T803-Transport Management System
T804-Barcode
T805-RFID – Active and Passive
T806-Pick-to-Light and Put-to-Light Systems
Module-9: Material Storage Equipment [8 Questions]
T901-Racks
T902-Automated Storage and Retrieval System (AS/RS)

Module-9: Material Storage Equipment [8 Questions]
T901-Racks
T902-Automated Storage and Retrieval System (AS/RS)

Module-10: Material Handling and Other Equipment [8 Questions]
T1001-Define Material Handling Equipment (MHE)
T1002-Types of Material Handling Equipment
T1003-Types of Packaging Equipment
T1004-Types of Packing Equipment
T1005-Fire Safety Equipment
T1006-Personal Protective Equipment (PPE)
T007-Types of Maintenance, Breakdown, Preventive, Periodic and Total Productive Maintenance

Module-11: Industry 4.0 and Warehouses [8 Questions]
T1101-Robotic Process Automation (RPA)
T1102-Artificial Intelligence (AI)
T1103-Machine Learning (ML)
T1104-Internet of Things (IoT)
T1105-Block Chain

Module-12: Warehouse Standard Operating Procedures [8 Questions]
T1201-What is a Standard Operating Procedure (SOP)?
T1202-Elements of an SOPs
T1203-One-Page SOP Format
T1204-List of SOPs

Module-13: Warehouse Process Improvement [9 Questions]
T1301-What is a Process?
T1302-Benefits of Process and Process Improvement
T1303-Types of Processes – Primary, Secondary and Management Processes
T1304-Process Improvement Methodologies
T1305-Introduction to Lean
T1306-Introduction to Six-Sigma
T1307-Introduction to Theory of Constraints (TOC)
T1308-Process Mapping – Current State Mapping and Future State Mapping

Module-14: Warehouse Key Performance Indicators [9 Questions]
T1401-Operating KPIs
T1402-Financial KPIs
T1403-Customer Service KPIs

Module-15: Warehouse Safety and Security [9 Questions]
T1501-Define Warehouse Safety
T1502-Define Warehouse Security
T1503-International Guidelines and Standards

Module-16: Warehouse Accidents: Lessons Learned [5 Questions]
T1601-Define Warehouse Accidents
T1602-Leading Causes of Warehouse Accidents
T1603-Examples of Warehouse Accidents from Around the World