The "Claims Adjusting Standard Operating Procedures (SOP) Manual" brings forth several commendable aspects in the field of insurance claims management. Firstly, it establishes a standardized and efficient framework for processing claims, ensuring consistency and accuracy in assessments. The SOP manual proves invaluable for employee training, offering clear guidelines on claims procedures, documentation, and customer interactions, leading to a high level of expertise and customer satisfaction. It contributes significantly to risk management, minimizing errors, and enhancing the overall efficiency of the claims adjusting process. Additionally, the manual aids in regulatory compliance, ensuring adherence to industry standards and legal requirements. By providing a comprehensive guide for ethical practices, communication strategies, and dispute resolution, it fosters professionalism and trust in the claims adjusting process. Ultimately, the Claims Adjusting SOP Manual serves as a cornerstone for operational excellence, accuracy, and ethical conduct in the dynamic field of insurance claims.

CLICK HERE to download the List of SOPs Document in PDF format. Please share this document with your clients, colleagues and senior officers.

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Top 50 Standard Operating Procedures (SOPs) for Claims Adjusting  

SOP-279-001: Standard Operating Procedure for Initial Claim Intake  
SOP-279-002: Standard Operating Procedure for Claim Documentation  
SOP-279-003: Standard Operating Procedure for Claim Investigation  
SOP-279-004: Standard Operating Procedure for Claim Evaluation  
SOP-279-005: Standard Operating Procedure for Loss Assessment  
SOP-279-006: Standard Operating Procedure for Policy Review  
SOP-279-007: Standard Operating Procedure for Contacting Insured Parties  
SOP-279-008: Standard Operating Procedure for Gathering Witness Statements  
SOP-279-009: Standard Operating Procedure for Scene Inspection  
SOP-279-010: Standard Operating Procedure for Subrogation Assessment  

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SOP-279-011: Standard Operating Procedure for Claim Adjuster Assignment  
SOP-279-012: Standard Operating Procedure for Legal Compliance  
SOP-279-013: Standard Operating Procedure for Fraud Detection  
SOP-279-014: Standard Operating Procedure for Documentation Review  
SOP-279-015: Standard Operating Procedure for Estimation Software Usage  
SOP-279-016: Standard Operating Procedure for Appraisal Process  
SOP-279-017: Standard Operating Procedure for Claim Negotiation  
SOP-279-018: Standard Operating Procedure for Settlement Offers  
SOP-279-019: Standard Operating Procedure for Mediation Procedures  
SOP-279-020: Standard Operating Procedure for Litigation Support  

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SOP-279-021: Standard Operating Procedure for Subcontractor Coordination  
SOP-279-022: Standard Operating Procedure for Loss Adjustment Expenses  
SOP-279-023: Standard Operating Procedure for Customer Communication  
SOP-279-024: Standard Operating Procedure for Claim Denial Procedures  
SOP-279-025: Standard Operating Procedure for Salvage Disposition  
SOP-279-026: Standard Operating Procedure for Total Loss Assessment  
SOP-279-027: Standard Operating Procedure for Claim Reserves  
SOP-279-028: Standard Operating Procedure for Claim Audits  
SOP-279-029: Standard Operating Procedure for Catastrophic Event Response  
SOP-279-030: Standard Operating Procedure for Auto Claims Handling  

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SOP-279-031: Standard Operating Procedure for Property Claims Handling  
SOP-279-032: Standard Operating Procedure for Liability Claims Handling 
SOP-279-033: Standard Operating Procedure for Workers' Compensation Claims Handling  
SOP-279-034: Standard Operating Procedure for Health Insurance Claims Handling  
SOP-279-035: Standard Operating Procedure for Environmental Claims Handling  
SOP-279-036: Standard Operating Procedure for Business Interruption Claims  
SOP-279-037: Standard Operating Procedure for Claim Closure
SOP-279-038: Standard Operating Procedure for Claim Reporting  
SOP-279-039: Standard Operating Procedure for Claim Data Entry  
SOP-279-040: Standard Operating Procedure for Claim Payment Authorization  

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SOP-279-041: Standard Operating Procedure for Quality Assurance Checks  
SOP-279-042: Standard Operating Procedure for Technology Integration  
SOP-279-043: Standard Operating Procedure for Continuing Education  
SOP-279-044: Standard Operating Procedure for Customer Satisfaction Surveys  
SOP-279-045: Standard Operating Procedure for Third-Party Administrator Coordination  
SOP-279-046: Standard Operating Procedure for Regulatory Reporting  
SOP-279-047: Standard Operating Procedure for Vendor Management  
SOP-279-048: Standard Operating Procedure for Claim File Retention  
SOP-279-049: Standard Operating Procedure for Environmental Impact Assessment  
SOP-279-050: Standard Operating Procedure for Disaster Recovery Planning 

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SOP ToolBox: If you are reading these lines, I am sure you are looking for Standard Operating Procedure guidelines or SOPs itself. In both the cases, searching in internet will not be yielding any great help. Because no company shares their SOP Development Process and certainly don’t share their SOP Documents. The best way to develop an SOP is creating one for yourself. At Fhyzics, we write SOPs day-in and day-out for companies across the globe including some of the Fortune 500 organisations. Our charge ranges from USD 5000 to USD 50000 depending upon the number of processes to be covered. Certainly, this is not affordable to small and mid-size organisations. Hence, we decided to create this SOP ToolBox to disseminate our 8-Step SOP Development Life-Cycle and best practices at an unbelievably low price.

I always say, writing an SOP is somewhere between art and science. So far you may be clueless on where to start and how to progress on an SOP? This will not be the case after you diligently go through this SOP ToolBox. We have summarised all our secrets here to get you started and to deliver a stunning SOP to your management.

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The North American Industry Classification System (NAICS) has grouped services and activities associated with Claims Adjusting under the NAICS industry code 524291. The following list shows some activities that are associated with industry 524291,

• Cause-of-loss investigators, insurance.
• Claims adjusting, insurance.
• Fire investigators.
• Insurance claims adjusting.
• Insurance claims investigation services.
• Insurance settlement offices.
• Loss control consultants.

• The National Association of Public Insurance Adjusters (NAPIA).
• Association of Claims Professionals (ACP).
• Canadian Independent Adjusters Association (CIAA).
• National Association of Independent Insurance Adjusters (NAIIA).
• Ontario Insurance Adjusters Association (OIAA).
• The California Association of Independent Insurance Adjusters (CAIIA).
• American Association of Public Insurance Adjusters (AAPIA).
• Florida Association of Public Insurance Adjusters (FAPIA).
• National Association of Catastrophe Adjusters (NACA).
• Georgia Association of Public Insurance Adjusters (GAPIA).
• Agricultural Claims Association (ACA).
• Oregon Claims Adjusters Association (OCAA).
• New Hampshire Adjusters Association (NHAA).
• The California Association of Public Insurance Adjusters (CAPIA).
• Arizona Insurance Claims Association (AICA).
• Massachusetts Association of Public Insurance Adjusters (MAPIA).
• International Claim Association (ICA).
• Texas Windstorm Insurance Association (TWIA).
• Louisian Claims Association (LCA).
• Insurance Education Association (IEA).
• Atlanta Claims Association (ACA).
• Canadian Insurance Claims Managers Association (CICMA).
• South Florida Claims Association (SFCA).
• Greater Kansas City Claims Association (GCCA).
• Central Jersey Claims Association (CJCA).
• Houston Claims Association (HCA).
• Puget Sound Adjusters Association (PSAA).

• ISO 9001: 2015

• Sedgwich CMS Holdings Inc | Memphis | United State of America | www.sedgwich.com |
• Crawford & Company | Peachtree Corners | United State of America | www.crawco.com |
• Claims Worley Services LLC | Hammond | United State of America | www.worleyco.com |
• Fox Hill Holdings Inc | Parsippany | United State of America | www.foxhill.com |
• Cunningham Lindsey US LLC | Tampa | United State of America | www.jacksonlewis.com |
• Custard Insur Adjusters inc | Peachtree Corners | United State of America | www.custard.com |
• York Risk Services Group Inc | Parsippany | United State of America | www.yorkrisk.com |
• Martin Engle & Associates Inc | Atlanta | United State of America | www.englemartin.com |
• Claims Administration Corp | Rockville | United State of America | www.firsthealth.com |
• Tm Claims Service Inc | Jersey City | United State of America | www.tmamerica.com |
• LJRH Inc | New York | United State of America |
• Engle Martin and Associate Inc | Atlanta | United State of America | www.englemartin.com |
• Bem Systems Inc | Chatham | United State of America | www.bemsys.com |
• Central Adjustment Co Inc | Louis | United State of America | www.cacionline.net |

• Claims Journal | www.claimsjournal.com |
• Claims adjuster archives - insurance journal | www.insurancejournal.com |
• Claims Magazine | www.propertycasualty360.com |

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Fhyzics supports organisations in developing the following documentations:
Standard Operating Procedures (SOPs), Work Instructions, Policies and Procedures, Process Flow Diagrams, Job Descriptions, Training Manuals, Employee Handbooks, Compliance Guidelines, Quality Assurance Manuals, Health and Safety Procedures, Risk Management Plans, Business Continuity Plans, Internal Audit Procedures, Incident Reporting Forms, Performance Management Guidelines, Change Management Procedures, Vendor Management Guidelines, Customer Service Protocols, IT Security Policies, IT Support Documentation, Disaster Recovery Plans, Operational Checklists, Data Management Policies, Confidentiality Agreements, Non-Disclosure Agreements, Employee Onboarding Procedures, Employee Exit Procedures, Performance Appraisal Forms, Employee Code of Conduct, Conflict Resolution Procedures, Product Development SOPs, Supply Chain Management Guidelines, Procurement Guidelines, Inventory Management SOPs, Shipping and Receiving Procedures, Production Scheduling SOPs, Maintenance Procedures, Equipment Calibration Documents, Environmental Compliance Documentation, Sustainability Policies, Customer Feedback Forms, Marketing Strategies, Advertising Guidelines, Brand Management Guidelines, Product Packaging SOPs, Laboratory Testing Procedures, Regulatory Compliance Documentation, Tax and Accounting Procedures, Contract Management Procedures, Legal Compliance Guidelines, Financial Reporting Procedures, Budgeting Procedures, Internal Control Procedures, Fraud Prevention Policies, Asset Management Guidelines, Purchase Order Procedures, Sales and Distribution Guidelines, Client Contracts, Customer Return Policies, Internal Communication Protocols, Vendor Evaluation Forms, Product Safety Standards, Workplace Health and Safety Standards, Public Relations Procedures, Social Media Management Guidelines, Crisis Management Plans, Employee Grievance Procedures, Privacy and Data Protection Policies, Digital Transformation Guidelines, Innovation Management Procedures, Continuous Improvement Guidelines, Strategic Planning Documents, Corporate Social Responsibility (CSR) Guidelines, Audit Trails and Records, Employee Training and Development Records, Succession Planning Documents, Talent Acquisition Procedures, Team Collaboration Protocols, Employee Benefit Plans, Workplace Diversity Guidelines, Time and Attendance Tracking, Payroll Procedures, Employee Leave Policies, Conflict of Interest Policy, Emergency Response Procedures, Environmental Impact Assessment Procedures, Transportation and Logistics Procedures, Inventory Control Forms, Warehouse Management Guidelines, Product Lifecycle Management SOPs, Customer Satisfaction Surveys, Third-Party Risk Assessment Guidelines, Technology Adoption Policies, Software Licensing Guidelines, Security Incident Response Procedures, Supply Chain Risk Management Policies, Product Recall Procedures, Food Safety Guidelines, Employee Wellness Programs, Workplace Ergonomics Guidelines.