This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
The Basics of Process Mapping, 2nd Edition | Robert Damelio (Author)| Routledge
Table of Contents
Chapter 1: Overview
Chapter 2: Thinking about Work
Chapter 3: Why Map a Process?
Chapter 4: Relationship Maps
Chapter 5: Cross-Functional Process Map (aka Swimlane Diagram)
Chapter 6: Flowchart
Chapter 7: Seven Principles to Improve Flow
Appendix
Back Cover
LINK FOR THE BOOK