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Top Ten Strategies to Master Listening Skills

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Active Listening: Active listening involves fully focusing on the speaker, paying attention to their words, tone, and non-verbal cues, and avoiding distractions. Show that you are listening through eye contact, nodding, and other non-verbal cues. Avoid interrupting or mentally preparing your response while the speaker is talking. 

Empathic Listening: Empathic listening involves not only hearing the words spoken but also trying to understand the speaker's emotions, perspective, and needs. Put yourself in the speaker's shoes, and try to see the situation from their point of view. Respond with empathy and understanding to build rapport and connection. 

Click here to download the presentation on Top Ten Facts on Business Analysis Techniques - Master Listening Skills.

Clarifying: Clarifying involves asking questions to ensure that you have understood the speaker's message accurately. Seek clarification on any points that are unclear, and avoid making assumptions. Paraphrase or restate the speaker's message to confirm your understanding.  

Avoiding Interrupting: Interrupting can disrupt the flow of communication and convey a lack of respect for the speaker. Avoid interrupting while the speaker is talking, and wait for a natural pause to ask questions or provide feedback. Let the speaker complete their thoughts before responding.  

 

 

Suspending Judgment: Suspending judgment involves refraining from forming opinions or making evaluations while listening. Keep an open mind and avoid making assumptions or jumping to conclusions. Stay neutral and non-judgmental to better understand the speaker's perspective.  

Managing Distractions: Listening can be challenging in distracting environments or when your mind is preoccupied. Minimize external distractions, such as turning off your phone or finding a quiet space. Practice mindfulness to stay fully present and attentive during the conversation.  

Practicing Patience: Patience is crucial in effective listening. Allow the speaker to express their thoughts at their own pace, and avoid rushing or interrupting. Be patient even if the speaker is hesitant, emotional, or repetitive, and provide a supportive and non-judgmental presence.  

Cultivating Curiosity: Cultivate a curious mindset when listening. Be genuinely interested in the speaker's thoughts, ideas, and experiences. Ask open-ended questions to encourage the speaker to share more and deepen your understanding.  

Paraphrasing and Summarizing: Paraphrasing and summarizing involve restating the speaker's message in your own words to confirm your understanding. This can also help the speaker feel heard and validate their message. Use paraphrasing and summarizing techniques to reflect back what you have understood.  

Being Mindful of Non-Verbal Cues: Non-verbal cues, such as facial expressions, gestures, and body language, can convey important messages. Pay attention to the speaker's non-verbal cues to gain a more comprehensive understanding of their message. Also, be mindful of your own non-verbal cues, such as maintaining eye contact and nodding, to show that you are actively listening.  

Note: Effective listening skills are essential in various personal and professional contexts. These strategies can help you improve your listening skills, ensuring that you understand others accurately and build strong relationships based on effective communication. Regular practice and self-awareness can help you master this important skill. 

Fhyzics Business Consultants specializes in business analysis consulting, training and certification. For more details please speak to our business consultant at +91-7200439865 or email at MalathiD@fhyzics.net. 

Fhyzics is an EEP of IIBA, Canada and REP of BCS, UK offering the following business analysis certifications:
Certified Business Analysis Professional (CBAP)
Certification of Capability in Business Analysis (CCBA)
Entry Certificate in Business Analysis (ECBA)
Certified Enterprise Business Analyst (CEBA)
Foundation Certificate in Business Analysis
PMI Professional in Business Analysis (PMI-PBA®)
Certified Professional for Requirements Engineering (CPRE-AL)
Certified Professional for Requirements Engineering (CPRE-EL)
Certified Professional for Requirements Engineering (CPRE-FL)

 

Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

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