Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. This book is a much-needed book for the BA world! It provides everything and more to be able to understand (and where needed) to implement a BA Service. It combines both theories with practical applications, tools and techniques, which provide the reader with so much more than just theory. This book takes the next step in developing Business Analysis as a profession and will enable managers to build a BA service that adds significant value to their customers and the wider organisation.

Delivering Business Analysis: The BA Service handbook | Debra Paul (Author), Christina Lovelock(Author) | BCS, The Chartered Institute for IT

Table of Contents

Chapter 1. INTRODUCING THE BA SERVICE
Introduction, Business analysis as a service, The Community of Practice concept, Situating the BA Service, The role of the business analyst, The 3rd Wave model for business analysis, Challenges facing the BA Service, Conclusion.
Chapter 2. INTRODUCING THE BA SERVICE FRAMEWORK
Introduction, The nature of service, The nature of value, Applying the BASF, The BASF and the portfolio business analyst, The business case for the BA Service, Conclusion.
Chapter 3. RECRUITING AND RETAINING BUSINESS ANALYSTS
Introduction ,Recruitment strategy, Recruitment planning, Search, Selection approach, Induction, Retention, Succession planning, Conclusion Case study 1: Recruiting in a competitive market.
Chapter 4. DEVELOPING THE BUSINESS ANALYSTS
Introduction, The T-shaped professional business analyst, Skills development frameworks, Service view of skills development, The BA Service as a learning organisation, Conclusion. Case study 2: Green-field BA Service.
Chapter 5. ENABLING A HIGH-PERFORMANCE BA SERVICE
Introduction, Appraisal and performance management, Approaches to facilitate performance management, Understanding personal motivation, Providing feedback, Removal, Conclusion. Case study 3: Managing performance with empathy and understanding.
Chapter 6. STANDARDISING THE BA SERVICE
Introduction, The role of standards and templates, Selecting the standards, Modelling standards, Creation and maintenance of templates, Adoption of standards, Conclusion. Case Study 4: Providing consistent business analysis.

Chapter 7. APPLYING SOFTWARE TOOLS TO SUPPORT THE BA SERVICE
Introduction, Support tool categories, Support tool maturity assessment, Selecting business analysis support tools, Reasons tools can fail, Conclusion. Case study 5: Realising benefits from investment in support tools.
Chapter 8. LEADING THE BA SERVICE
Introduction, What is a leader?, Role of the BA leader, Effective leadership, Leadership frameworks and styles, Challenges facing BA leaders, Conclusion. Case study 6: Leading a BA Service transformation
Chapter 9. OPERATING THE BA SERVICE
Introduction, Gap analysis of the management processes, Business analysis, consultancy management, Business analysis demand management, Business analysis planning, Business analysis process management, Conclusion. Case study 7: Operating a large-scale BA Service.
Chapter 10. DELIVERING A CUSTOMER-ORIENTED BA SERVICE
Introduction, Identifying the ‘customer’, Categories of customer, Working with customers, Analysing customers, Conclusion.
Chapter 11. FOSTERING A BA SERVICE CULTURE
Introduction, The essence of culture, Cultural frameworks, The BA Service culture, Conclusion.
Chapter 12. IMPROVING BA SERVICE QUALITY
Introduction, Quality and improvement culture, Continual service improvement (CSI), Quality management, Quality management techniques, Conclusion. Case study 8: Instilling a quality focus to enable business analysts to succeed and thrive.
Chapter 13. MEASURING THE PERFORMANCE OF THE BA SERVICE
Introduction, The Importance of metrics and measurement, Types of measures, Financial metrics, Customer metrics, Learning and growth metrics, Internal process metrics, Conclusion.


LINK FOR THE BOOK
https://www.amazon.in/gp/product/1780174683/ref=as_li_tl?ie=UTF8&camp=3638&creative=24630&creativeASIN=1780174683&linkCode=as2&tag=fhyzics-21&linkId=13eaf62fa80a0fa83d4be9c407f0a2cd