Warehouses are often seen as a necessary evil: places that stop the flow of goods and thus increase costs without adding value. But the truth is that they have a critical part to play in supply chain management, and warehouse managers should be centrally involved in the strategic aspects of any business. Excellence in Warehouse Management covers everything you need to know to manage warehouse operations as part of a streamlined and holistic system, fine--tuned to serve the customer and drive the bottom--line. With thinking points, self--assessment exercises and case studies Stuart Emmett challenges you to consider your own operations in a new way, and plot a course into the future.

Excellence in Warehouse Management: How to Minimise Costs and Maximise Value | Stuart Emmett (Author) | John Wiley & Sons

Table of Contents
Chapter 1: The Role of Warehousing and Stores
Warehousing and the supply chain, Training topics, Definitions, Strategic aspects of warehousing, Customers, The value chain, Warehouse location, Modern warehouse operations, World-class warehousing, Conclusion

Chapter 2: Inventory, Stock Analysis and Classifying Products
Product classification, Demand analysis, ABC analysis, Product coding, Product handling groups, Inventory management: why hold stock?, Inventory costs and service, Lead time, Demand forecasting, Inventory and statistics, How much stock should be held?, Replenishment methods, Questions about inventory, Appendix

Chapter 3: Stock Control
Stock inaccuracy, Continuous or periodic stock checking, Stock control, Security and preventing loss, Information security, Training topics

Chapter 4: The Warehouse and Operational Principles
Warehouse structure, Warehouse operations, Receiving, Location methods in the warehouse, Picking options, Customer orders, Methods of picking, Dispatching activity, Organizing for flow

Chapter 5: Equipment
Fork-lift trucks, Racking/shelving, The aisle width decision

Chapter 6: Warehouse Information Communications Technology
Importance of information, Decision-making and ICT, Improvements with ICT, Warehouse ICT applications, Systems implementation

Chapter 7: Regulations
Health and safety at work, Management of health and safety, Health and safety arrangements, Warehouse health and safety risks, Risk assessments, Fork-lift trucks: health and safety

Chapter 8: Productivity, Cost and Service
Framework for analysis, Key costs, Key productivity drivers, Basic improvements, Understanding productivity, Determining pricing and charging, Customer service, Added value, Warehouse layout, Training topics

Chapter 9: Outsourcing
Users’ views of third parties and the marketplace, Selecting third parties, Training topics

Chapter 10: People Management
Company culture, Management, Work objectives and performance, Motivating people, Empowering, Teams, Communication, Managing change, Warehouse picking operatives, Training topics

Chapter 11: Developments and Trends
Supply chain impacts on stores and warehousing, Global logistics, Reverse logistics and customer returns, Risk, Roads, Legislation, Technology, People development, Political influences, The supply chain, Warehouse aims/ideals, Useful Information and Websites

Bibliography