Typical Supply Chain Jobs at Ashok Leyland
Supply Chain Order Management Analyst I, Business Operations Associate, Supply Chain Delivery Manager, Supply chain Analyst, Procurement, Supply chain Delivery Manager, Associate, Eu-Logistics Analyst, Supply Chain Professional, Regional Logistics Manager / Regional Supply Chain Manager, Supply Chain Delivery Manager, Specialist-Supply Chain Management Operations, Logistics Specialist-Primary Procurement, Supply Chain Professional, Data Analyst – Supply Chain, Assistant Manager – Supply Chain, Sr. Engineer (Procurement), Professional 1 Procurement, Analyst – GBS Procurement, Business Operation Analyst, Operations Manager, Assistant Manager – GBS Procurement, Procurement – Assistant Manager.
Job Description for Supply Chain Order Management Analyst I at Ashok Leyland
As part of Regional Fulfilment Operations- Backlog management the Order management Analyst role involves open order management, handling queries from sales/customer and ensuring all the orders are getting dropped to production on time. He/she needs to have a good knowledge on Order Management/Order Fulfilment process and interpersonal skill to interact with various supply chain functions to enable the shipment as per customers’ requirement. He/she needs to be flexible working with multifunctional environment.Order fulfillment of Enterprise customers – ensuring all the orders are shipped as per the customer requested date
- Resolving the customer queries related to their Sales orders
- Manage change requests and cancellations within 1 business day
- Understanding and resolving complex process issues and drop the orders into production
- E2E ownership of specific country/region and fulfilling their orders
- Effective backlog management
- Interact with other supply chain functions to provide the right solution to the customers
- Work cooperatively with Sales Operations to fulfill customers’ requirements
- Analyze the Open orders data and improve the order cycle time
- Participate actively in calls with clients and other supply chain stake holders
- Periodically review the process and remove the non-value-adds
- Effective root cause analysis to arrest the issues
- Adhering to audit compliance
- Meeting clients’ demands (Turnaround time & Accuracy levels)
- Develop and maintain the process documents (SOPs)
- Risk mitigation by raising early warning signal to the next level
- Effective escalation handling
- Active participation in Weekly/monthly process performance review with clients
- Initiate process improvement/reengineering projects to make the process more efficient/lean
- Work with business on business-driven projects and provide solutions to process issues
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in India and as such all normal working days must be carried out in India.
- Join us as a Supply Chain Delivery Manager
- We’ll look to you to give us a competitive advantage and improve our customer experience
- You’ll be supporting, developing and delivering innovative supply chain solutions that align with our cost and risk appetite expectations
- This is an opportunity to achieve excellent exposure in a highly visible role and to make a real impact with your work
- This role is available at vice president level, and you'll work from home some of the time, but also spend a significant amount of time working in the office
- Planning and prioritizing all available resource to ensure efficient delivery and management of the supply base in line with our objectives
- Undertaking contract and financial signing authority in line with published delegated levels of authority and regional variations
- Developing and leading strong networks across the supply market and other external organisations, including competitors, and developing deep insights and analysis
- Implementing the stakeholder management strategy and delivering an excellent supply chain service to those stakeholders
- Developing and building a deep understanding of the franchises, functions and business areas relevant to the successful supply chain strategy, and designing and delivering solutions that meet and challenge their requirements
Job Description for Supply Chain Analyst at Ashok Leyland
- Procurement of service parts from external Global Suppliers, Ford plants and catering to the dealers.
- Schedule release on suppliers, follow-up with suppliers for delivery promise.
- Liaise with the transporter and traffic team for shipment delays.
- Follow up with QC team, Depot and Contract Packers for prioritization of receipts or any shipment discrepancies.
- Follow-up with Purchase for resolving purchase related issues. This could be price revision request from suppliers, tool breakdown, supplier bankruptcy, resourcing.
- Responding to Customer Liaison, High-level Helpdesk and Golden Service about part availability date.
- Coordinate with Supplier Technical Assistance (STA), Purchase and supplier during engineering level changes.
- Coordinate with suppliers and campaign coordinators for procuring parts from supplier to meet campaign requirements.
- Educate the suppliers on importance of Q1 rating and try to improve their delivery performance.
- Take premium freight decisions based on part criticality.
- Responding to queries from Supplier, Purchase, Inventory, Central Forecasting and Supply chain management team.
- Work in conjunction with suppliers to secure on time delivery and improve other processes to support increased supplier delivery performance ratings.
