The significance of an SOP (Standard Operating Procedure) Manual in a Postal Service cannot be overstated, as it plays a pivotal role in ensuring the efficiency, accuracy, and reliability of mail operations. This manual serves as a comprehensive guide, delineating standardized procedures for mail sorting, handling, and delivery. It establishes clear protocols for the use of technology, safety measures, and customer service, promoting consistency in service quality. The SOP Manual becomes a critical training resource, aiding in the onboarding of postal workers and fostering a shared understanding of operational best practices. Additionally, it contributes to regulatory compliance, helping the postal service adhere to legal and security standards. In an era of rapid technological change, the SOP Manual is essential for adapting to new processes and technologies, ensuring that the postal service remains a trusted and efficient means of communication for individuals and businesses.

CLICK HERE to download the List of SOPs Document in PDF format. Please share this document with your clients, colleagues and senior officers.

Top 50 Standard Operating Procedures (SOPs) for Postal Service

SOP-474-001: Standard Operating Procedure for Mail Sorting
SOP-474-002: Standard Operating Procedure for Package Handling
SOP-474-003: Standard Operating Procedure for Address Verification
SOP-474-004: Standard Operating Procedure for Mail Transportation
SOP-474-005: Standard Operating Procedure for Delivery Route Planning
SOP-474-006: Standard Operating Procedure for Mail Collection
SOP-474-007: Standard Operating Procedure for Express Mail Services
SOP-474-008: Standard Operating Procedure for Registered Mail Handling
SOP-474-009: Standard Operating Procedure for Postage Stamps Management
SOP-474-010: Standard Operating Procedure for Postal Payment Processing

SOP-474-011: Standard Operating Procedure for Mail Packaging Guidelines
SOP-474-012: Standard Operating Procedure for Customs Declaration
SOP-474-013: Standard Operating Procedure for Return Mail Handling
SOP-474-014: Standard Operating Procedure for Lost or Damaged Mail Claims
SOP-474-015: Standard Operating Procedure for Mail Tracking and Tracing
SOP-474-016: Standard Operating Procedure for Mail Forwarding
SOP-474-017: Standard Operating Procedure for Postal Security Measures
SOP-474-018: Standard Operating Procedure for Customer Service
SOP-474-019: Standard Operating Procedure for Post Office Maintenance
SOP-474-020: Standard Operating Procedure for Postal Fleet Management

SOP-474-021: Standard Operating Procedure for Mailroom Safety
SOP-474-022: Standard Operating Procedure for Postal Equipment Calibration
SOP-474-023: Standard Operating Procedure for Address Change Processing
SOP-474-024: Standard Operating Procedure for Bulk Mailing
SOP-474-025: Standard Operating Procedure for Postage Meter Usage
SOP-474-026: Standard Operating Procedure for Mailroom Inspections
SOP-474-027: Standard Operating Procedure for Mail Disposal
SOP-474-028: Standard Operating Procedure for Postal Automation Systems
SOP-474-029: Standard Operating Procedure for Postal Service Quality Assurance
SOP-474-030: Standard Operating Procedure for Post Office Opening and Closing

SOP-474-031: Standard Operating Procedure for Mail Theft Prevention
SOP-474-032: Standard Operating Procedure for Bulk Mail Sorting
SOP-474-033: Standard Operating Procedure for Post Office Staff Training
SOP-474-034: Standard Operating Procedure for Postal Service Complaint Resolution
SOP-474-035: Standard Operating Procedure for Mail Redelivery
SOP-474-036: Standard Operating Procedure for International Mail Processing
SOP-474-037: Standard Operating Procedure for Postal Service Communication
SOP-474-038: Standard Operating Procedure for Mailbox Installation and Maintenance
SOP-474-039: Standard Operating Procedure for Postal Service Records Management
SOP-474-040: Standard Operating Procedure for Mailroom Ergonomics

SOP-474-041: Standard Operating Procedure for Cash-on-Delivery (COD) Services
SOP-474-042: Standard Operating Procedure for Postal Service Technology Updates
SOP-474-043: Standard Operating Procedure for Post Office Emergency Procedures
SOP-474-044: Standard Operating Procedure for Postal Service Sustainability Practices
SOP-474-045: Standard Operating Procedure for Postage Rate Changes
SOP-474-046: Standard Operating Procedure for Postal Service Audits
SOP-474-047: Standard Operating Procedure for Mailbox Security
SOP-474-048: Standard Operating Procedure for Postal Service Data Management
SOP-474-049: Standard Operating Procedure for Special Handling of Fragile Items
SOP-474-050: Standard Operating Procedure for Postal Service Marketing and Promotion

Standard Operating Procedure - SOP ToolBox (1)

SOP ToolBox: If you are reading these lines, I am sure you are looking for Standard Operating Procedure guidelines or SOPs itself. In both the cases, searching in internet will not be yielding any great help. Because no company shares their SOP Development Process and certainly don’t share their SOP Documents. The best way to develop an SOP is creating one for yourself. At Fhyzics, we write SOPs day-in and day-out for companies across the globe including some of the Fortune 500 organisations. Our charge ranges from USD 5000 to USD 50000 depending upon the number of processes to be covered. Certainly, this is not affordable to small and mid-size organisations. Hence, we decided to create this SOP ToolBox to disseminate our 8-Step SOP Development Life-Cycle and best practices at an unbelievably low price.

I always say, writing an SOP is somewhere between art and science. So far you may be clueless on where to start and how to progress on an SOP? This will not be the case after you diligently go through this SOP ToolBox. We have summarised all our secrets here to get you started and to deliver a stunning SOP to your management.

Industry Process:

The postal service industry operation begins with receiving the order from the customers, where the price of the service is determined by weight, content, and distance. Then, the products will be allowed for packing, by including the respective designation address in it. Now, the packed products are undergone for the shipment, and also the customer can track the exact location of the post. Then, the posts are been send to the receiver’s regional post office and then, the posts are distributed from there. Finally, the posts are delivered to the exact location, after ensuring the one-time password and other security modes, the posts are delivered to the customer.

Steps Involved in Postal Service:

Receiving
Packing
Shipment
Tracking the parcel
Delivering the product
Quality control and feedback

Typical Machines and Equipment Used in Warehouse:

Depalletizers
Container Vanning and Devanning Systems
Automated Guided Vehicle (AGV)
Overhead Trolleys
Automated Conveyance Robots with AI
Conveyors (Belt Conveyors)
Sorter (Automatic Sorting Machines)
Automatic Labeling Machine
Automated Warehouses
Digital Picking Systems
Automatic Case Formers
Dimensioning, Weighing, & Scanning (DWS) Systems

International Standard and Association Regarding this Industry:

ISO 19160-4:2017| International Organization for Standardization-TS 34700:201- https://www.iso.org/standard/64242.html#:~:text=ISO%2019160%2D4%3A2017%20defines,and%20constraints%20on%20their%20use.&text=Moreover%2C%20ISO%2019160%2D4%3A,specifies%20postal%20address%20rendering%20rules.
ISO 11180:1993| International Organization for Standardization- CD 23781–https://www.iso.org/standard/19185.html
All Transportation and Logistics Standards| ASTM International- https://www.astm.org/industry/all-transportation-and-logistics-standards.html
ASTM D7386 – 16|ASTM International- https://www.astm.org/Standards/D7386.htm#:~:text=ASTM%20D7386%20%2D%2016%20Standard%20Practice,for%20Single%20Parcel%20Delivery%20Systems
Shipping & Handling| ASTM International- https://www.astm.org/shipping.html
Universal Postal Union- https://www.upu.int/
International Post Corporation- https://www.ipc.be/
Association for Postal Commerce- https://www.postcom.org/

Leading Postal Service Companies in the World:

DHL|Bonn, Germany|http://www.dhl.com/
DPDgroup|Issy-les-Moulineaux, France|https://www.dpd.co.uk/
Blue Dart Express|Mumbai, India|http://www.bluedart.com/
TNT Express|Hoofddorp, Netherlands|https://www.tnt.com/
USP|Georgia, United States|https://www.ups.com/
PostNL|The Hague, Netherlands|https://postnl.post/
eBay| California, United States|https://in.ebay.com/
Aramex| Dubai, United Arab Emirates|https://www.aramex.com/us/en
Ali Express|Hangzhou, China|https://www.aliexpress.com/
FedEx| Tennessee, United States|https://www.fedex

Journals and Magazine Related to this Industries:

Courier Magazine- http://www.couriermagazine.com/
Logistics Insider- https://www.logisticsinsider.in/
Post & Parcel- https://postandparcel.info/
Courier News Magazine-http://couriernews.co.uk/
Home delivery services| Elsevier- https://www.sciencedirect.com/science/article/pii/S2405896316310369
Providing universal postal service in developing countries- https://internationalscholarsjournals.org/journal/ijhtm/articles/providing-universal-postal-service
Providing solution to last mile challenges in postal operations- https://www.tandfonline.com/doi/abs/10.1080/13675567.2017.1288712
Parcel delivery The future of last mile| McKinsey- https://www.mckinsey.com/~/media/mckinsey/industries/travel%20transport%20and%20logistics/our%20insights/how%20customer%20demands%20are%20reshaping%20last%20mile%20delivery/parcel_delivery_the_future_of_last_mile.ashx

Video related to this article:

https://www.youtube.com/watch?v=gB7QOK1bd3U

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