Stakeholder Relationships [L2M3]©


Module Purpose: On completion of this module, learners will be able to define stakeholders and explain the key market factors that impact on the procurement and supply function. They will also define the role of effective communication in the successful development and maintenance of internal and external relationships.

Module Aim: In any organisation, much of the procurement and supply function is based around the development and maintenance of relationships with internal or external stakeholders. This module is designed for those involved in the procurement and supply operation who must identify stakeholders and key market factors which affect procurement and supply success. They must also know the communication tools and techniques that will ensure successful working relationships.


Certified Inventory Optimization Professional
CIOP is a global supply chain management and inventory management certification program exclusively developed for corporations to optimize the inventory in their supply chain. CIOP teaches the global best practices in 30 modules over 90 hours of live, faculty-led, online training. It is founded on Inventory Management Body of Knowledge (IMBoK) version 3.0. CIOP is a comprehensive program includes training, reference material, Learning Management and Assessment System (LMAS), examination and certificate.

The LMAS contains classroom presentations, classroom notes, video lessons, audio lessons, quizzes, reference materials, terminologies and articles recommended by faculty.

The CIOP Examination is 3 hours, online, proctored examination with 180 multiple-choice questions. The participant needs to secure 70% of the maximum score (360 marks) to pass in the examination.

You can learn more about the CIOP certification in the below links:
CIOP Website: https://pages.fhyzics.net/ciop 
Faculty Profile: https://pages.fhyzics.net/principal-consultant

Click here to request quote for the CIOP certification program.

CIOP Border

Fhyzics Business Consultants is an Approved Study Centre of Chartered Institute of Procurement and Supply (CIPS), UK and offering all the modules under Level-2, Level-3, Level-4, Level-5, and Level-6. During this current COVID-19 pandemic, the classes are offered in distance and self-study modes. For more questions related to our CIPS programs, please speak to our Manager-Certifications at +91-900-304-9000 or email at certifications@fhyzics.net.

Online, Instructor-Led Training Program on Stakeholder Relationships [L2M3] Module of Professional Diploma in Procurement and Supply, CIPS, UK

CIPS Online Courses

Mode of Delivery: Online
Mode of Teaching: Using the Presentation Deck from CIPS, UK
Duration: 3 Hours
Faculty: Venkadesh Narayanan, CIPS Recognized Instructor
Reference Material: L2M3 Study Guide
Level-2: Certifıcate in Procurement and Supply Operations


ebook-CIPS  Online Books

Stakeholder Relationships  - LEARNING OUTCOMES

1.0 Know the stakeholders in procurement and supply 
1.1 Define external stakeholders in procurement and supply
• Defining and profiling stakeholders
• Typical stakeholders such as suppliers, customers, consumers, communities, government and other groups
• The distinction between customers and consumers
1.2 Identify internal stakeholders that can be involved in purchases from suppliers and supplies delivered to customers
• The role of procurement and supply in dealing with other business functions such as marketing, sales, production, operations, human resources, finance, design and development, distribution, facilities, senior management and the board of management
1.3 Describe how internal and external stakeholders influence procurement and supply activity
• The internal and external stakeholders that can influence the work and success of procurement and supply

2.0 Know the key market factors that impact on a procurement and supply function
2.1 Identify the key economic sectors that impact on a procurement and supply function
• Public, private and not-for-profit or third sector 
• Primary, secondary and tertiary sectors
2.2 Indicate the impact of demand and supply on markets
• Demand and supply curves
• How demand and supply factors can change
• How demand and supply factors can impact on pricing and availability
2.3 Describe how market factors impact on the procurement and supply activities of an organisation
• The level of competition: perfect competition, imperfect competition, oligopoly, duopoly and monopolies
• The impact of demand on sales
• Market growth and decline
• Competitive forces on organisations
2.4 Identify the contribution that marketing makes to develop customer and supplier relationships
• Define the principles and definitions of marketing
• Techniques associated with marketing
• Sources of competitive advantage sought through marketing 
• Relevance of marketing principles to purchasers

3.0 Understand the techniques associated with successful and effective communication in procurement and supply
3.1 Describe and explain approaches to build rapport with internal and external stakeholders
• Techniques to develop, maintain and improve relationships with internal stakeholders to promote effective procurement and supply
3.2 Explain methods of negotiating with suppliers and customers
• Negotiation techniques for use with suppliers and customers to agree contract terms and relationships that will achieve the interests of the overall organisation
3.3 Recognise all elements of the communication cycle 
• The importance of appropriate, prompt and timely
communications with stakeholders and suppliers
• How to create appropriate written correspondence
• How to complete electronic files and documents
used in support of the procurement and supply process
3.4 Describe the key characteristics of successful and effective team working
• Group cohesiveness and performance
• The characteristics of an effective work group
• The stages of team development

4.0 Know approaches for conflict resolution with stakeholders in procurement and supply
4.1 Identify the types of information that can be exchanged between purchasers and suppliers
• Types of information exchange such as scheduling difficulties, demand forecasts, trends in costs and availability, designs and innovations and new product
4.2 Indicate how conflict can arise in the work of procurement and supply
• Defining workplace conflict
• The sources of conflict in organisations and between personnel
• The sources of conflict between organisations and their personnel
4.3 Identify approaches to conflict resolution with stakeholders in procurement and supply
• Approaches to conflict resolution
• Clarifying roles and responsibilities
• Group cohesion
• Achieving buy-in from stakeholders

Keywords: eprocurements, e procurement, procurement, purchase, purchase order, purchase order format, e procurement tenders, purchase meaning in hindi, e procurement tata steel, purchase meaning, ntpc eprocurement, defence eprocurement, e procurement tatasteel, central e procurement, po system, govtprocurement, iocl e procurement, cg e procurement, bpcl eprocurement, purchase requisition, procure to pay, ntpc e procurement, online tendering, procurement process, hire purchase meaning, purchasing management, procurement is, strategic sourcing, procurement management, eprocurement ntpc, eprocurement central, procure, purchase order sample, procure to pay process, mes e procurement, po format, e procurement system, procurement logistics, cpp eprocurement, sourcing ariba, impulse buying, procure to pay cycle, reverse tendering, purchase account, purchase procedure, hpcl eprocurement, e tenders central, purchase order template, purchase invoice, purchase order meaning, purchase meaning in tamil, ongc e procurement, purchase order format in word, purchasing executive, po sap, procurement prices, purchasing processes, public procurement, procurement cycle, purchasing cycle, sale purchase, material purchase, govt e procurement, purchase order process, sourcing and procurement, purchase meaning in bengali, purchase order table in sap, to create purchase order press, purchase requisition in sap, sbi procurement, government e procurement , purchase of stock in trade, bhel eprocurement, tata e procurement, procurement in business, hal e procurement, sale and purchase, sap purchase requisition table, government eprocurement system, purchase method, bel e procurement, eprocurement iocl, procurement softwares, procurement strategy, source to pay, types of procurement, blanket purchase order, outright purchase, purchase requisition meaning, sap purchase order, material procurement, impulsive buyer meaning, local purchase, purchase office, cpp e procurement, railway e procurement, procurement specialists, procurement portals, government procurement, purchase price, indirect procurement, blanket po, impulse purchase, it procurement, procurement planning, purchase order format doc, mes procurement, government e tenders, purchase order template excel, higher purchase, ariba procurement, purchase order template doc, purchase order example, purchase order procedure, procurement executive, sap procurement, purchase day book, procurement cost, purchase cost, procurement consulting, hire purchase finance, central public procurement, bhel e procurement, p2p cycle in sap mm, e procurement tata, procurement service, procurement and supply chain management, procurement procedure, project procurement management, bulk purchase, stock purchase, forward buying, centralized purchasing, oracle procurement, purchasing system, procurement and purchasing, hire purchase example, indian oil eprocurement, bhel tenders e procurement, e procurement nic, purchase request, point of sale display, procurement system, purchase price variance, po order, purchase order software, direct procurement, purchase to pay process, procurement contract, strategic sourcing process, strategic purchasing, supply chain procurement, procurement life cycle, purchase from, e tendering system, purchase on account, outright purchase meaning, credit purchase meaning, procure to pay process in sap, p2p process in accenture, purchase management ppt, procurement in supply chain management, tata steel procurement, procurement in tamil, raw material procurement, central government e procurement, midhani e procurement, hsl e procurement, defense eprocurement, purchase to pay, purchase contract, purchase discount, world bank procurement, coupa procurement, impulse shopping, asset purchase, direct purchase, types of sourcing, indirect purchasing, food procurement, procurement operations, source to pay process, create purchase order, centralised purchasing, direct and indirect procurement, procurement of funds, cpp procurement, ecil eprocurement, sap procurement process, procurement cycle in sap mm, procurement in hrm, oracle p2p cycle, vms procurement, eprocurement of mes, tata steel e procurement b2b, purchase audit, global procurement, purchase meaning in urdu, purchasing and supply chain management, project procurement, digital procurement, procurement company, procurement management system, procurement process cycle, purchase order management, e procurement process, p2p procurement, procurement sourcing, procure to pay cycle in sap with tcodes, vendor management in procurement, abc procurement bhel, spend analysis procurement, p2p accounts payable, tata procurement, eprocurement bel, dps eprocurement, purchase order number, to purchase, purchase order system, po template, po purchase order.

procurement certification, procurement training, cips certification, purchase certification,cips courses, procurement courses, cips training, purchase training, certified procurement professional, certified purchasing professional, procurement courses online, cips certificate, cips level 2,procurement training for beginners, procurement training 2019, procurement management courses, purchasing and supply management courses, public procurement training courses, procurement and contract management online courses, procurement learning, procurement training courses, procurement and logistics courses, purchasing and supply courses, procurement and supply chain management courses, procurement certification online, certified procurement manager, chartered institute of purchasing and supply courses, cpp certification purchasing cips certification cost, procurement courses online free, best procurement certification, public procurement courses, certified international procurement professional, public procurement certification, procurement certification training, procurement management training,cips courses online, purchasing manager certification, purchasing management courses,purchase course, procurement professional courses, cpm certified purchasing manager, certificate in procurement and supply operations, procurement negotiation training, top procurement certifications, procurement classes, cppm certification purchasing, certified public procurement officer, cips training courses


Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

Leave a Reply

    IMBoK - 2
    IISCM Channel
    IISCM Digest (1)
    LN Group

    Search form


      See all

      Related Post

      Growth Is Just One Click Away

      Don't feel like calling? Just share some details about your SOP Requirements & Fhyzics representative will get in touch with you. Schedule A Meeting with our Manager [Consulting & Certifications]