Module Purpose: On completion of this module, learners will be able to define stakeholders and explain the key market factors that impact on the procurement and supply function. They will also define the role of effective communication in the successful development and maintenance of internal and external relationships.

Module Aim: In any organisation, much of the procurement and supply function is based around the development and maintenance of relationships with internal or external stakeholders. This module is designed for those involved in the procurement and supply operation who must identify stakeholders and key market factors which affect procurement and supply success. They must also know the communication tools and techniques that will ensure successful working relationships.

Certified Inventory Optimization Professional
CIOP is a global supply chain management and inventory management certification program exclusively developed for corporations to optimize the inventory in their supply chain. CIOP teaches the global best practices in 30 modules over 90 hours of live, faculty-led, online training. It is founded on Inventory Management Body of Knowledge (IMBoK) version 3.0. CIOP is a comprehensive program includes training, reference material, Learning Management and Assessment System (LMAS), examination and certificate.

The LMAS contains classroom presentations, classroom notes, video lessons, audio lessons, quizzes, reference materials, terminologies and articles recommended by faculty.

The CIOP Examination is 3 hours, online, proctored examination with 180 multiple-choice questions. The participant needs to secure 70% of the maximum score (360 marks) to pass in the examination.

You can learn more about the CIOP certification in the below links:
CIOP Website: https://pages.fhyzics.net/ciop 
Faculty Profile: https://pages.fhyzics.net/principal-consultant

Click here to request quote for the CIOP certification program.

Fhyzics Business Consultants is an Approved Study Centre of Chartered Institute of Procurement and Supply (CIPS), UK and offering all the modules under Level-2, Level-3, Level-4, Level-5, and Level-6. During this current COVID-19 pandemic, the classes are offered in distance and self-study modes. For more questions related to our CIPS programs, please speak to our Manager-Certifications at +91-900-304-9000 or email at certifications@fhyzics.net.

Online, Instructor-Led Training Program on Stakeholder Relationships [L2M3] Module of Professional Diploma in Procurement and Supply, CIPS, UK

Mode of Delivery: Online
Mode of Teaching: Using the Presentation Deck from CIPS, UK
Duration: 3 Hours
Faculty: Venkadesh Narayanan, CIPS Recognized Instructor
Reference Material: L2M3 Study Guide
Level-2: Certifıcate in Procurement and Supply Operations

Stakeholder Relationships  - LEARNING OUTCOMES

1.0 Know the stakeholders in procurement and supply 
1.1 Define external stakeholders in procurement and supply
• Defining and profiling stakeholders
• Typical stakeholders such as suppliers, customers, consumers, communities, government and other groups
• The distinction between customers and consumers
1.2 Identify internal stakeholders that can be involved in purchases from suppliers and supplies delivered to customers
• The role of procurement and supply in dealing with other business functions such as marketing, sales, production, operations, human resources, finance, design and development, distribution, facilities, senior management and the board of management
1.3 Describe how internal and external stakeholders influence procurement and supply activity
• The internal and external stakeholders that can influence the work and success of procurement and supply

2.0 Know the key market factors that impact on a procurement and supply function
2.1 Identify the key economic sectors that impact on a procurement and supply function
• Public, private and not-for-profit or third sector 
• Primary, secondary and tertiary sectors
2.2 Indicate the impact of demand and supply on markets
• Demand and supply curves
• How demand and supply factors can change
• How demand and supply factors can impact on pricing and availability
2.3 Describe how market factors impact on the procurement and supply activities of an organisation
• The level of competition: perfect competition, imperfect competition, oligopoly, duopoly and monopolies
• The impact of demand on sales
• Market growth and decline
• Competitive forces on organisations
2.4 Identify the contribution that marketing makes to develop customer and supplier relationships
• Define the principles and definitions of marketing
• Techniques associated with marketing
• Sources of competitive advantage sought through marketing 
• Relevance of marketing principles to purchasers

3.0 Understand the techniques associated with successful and effective communication in procurement and supply
3.1 Describe and explain approaches to build rapport with internal and external stakeholders
• Techniques to develop, maintain and improve relationships with internal stakeholders to promote effective procurement and supply
3.2 Explain methods of negotiating with suppliers and customers
• Negotiation techniques for use with suppliers and customers to agree contract terms and relationships that will achieve the interests of the overall organisation
3.3 Recognise all elements of the communication cycle 
• The importance of appropriate, prompt and timely
communications with stakeholders and suppliers
• How to create appropriate written correspondence
• How to complete electronic files and documents
used in support of the procurement and supply process
3.4 Describe the key characteristics of successful and effective team working
• Group cohesiveness and performance
• The characteristics of an effective work group
• The stages of team development

4.0 Know approaches for conflict resolution with stakeholders in procurement and supply
4.1 Identify the types of information that can be exchanged between purchasers and suppliers
• Types of information exchange such as scheduling difficulties, demand forecasts, trends in costs and availability, designs and innovations and new product
development
4.2 Indicate how conflict can arise in the work of procurement and supply
• Defining workplace conflict
• The sources of conflict in organisations and between personnel
• The sources of conflict between organisations and their personnel
4.3 Identify approaches to conflict resolution with stakeholders in procurement and supply
• Approaches to conflict resolution
• Clarifying roles and responsibilities
• Group cohesion
• Achieving buy-in from stakeholders

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