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Dry cleaning and Laundry Services (except Coin-Operated), SOP Manual SOP-130

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The "Dry Cleaning and Laundry Services (except Coin-Operated), SOP Manual" takes precedence as a foundational document in the textile care industry, setting forth standardized operating procedures crucial for the efficiency, quality, and safety of services. Priority lies in operational consistency, outlining protocols for garment inspection, cleaning methods, stain removal, and finishing, ensuring uniformity in service delivery.

Employee training becomes a top priority, as the SOP manual equips staff with the necessary skills in garment handling, machinery operation, and customer service, fostering a professional and knowledgeable workforce. Additionally, the manual addresses environmental concerns, providing guidelines for sustainable practices, chemical handling, and waste disposal, thereby contributing to eco-friendly operations.

Furthermore, the SOP manual becomes essential for regulatory compliance, ensuring adherence to safety standards, hygiene protocols, and industry regulations. In summary, the "Dry Cleaning and Laundry Services, SOP Manual" is a priority resource for maintaining operational excellence, customer satisfaction, and responsible business practices in the textile care sector.

CLICK HERE to download the List of SOPs Document in PDF format. Please share this document with your clients, colleagues and senior officers.

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Top 50 Standard Operating Procedures (SOPs) for Dry cleaning and Laundry Services  

SOP-130-001: Standard Operating Procedure for Customer Drop-off and Intake
SOP-130-002: Standard Operating Procedure for Order Ticket Creation
SOP-130-003: Standard Operating Procedure for Garment Sorting and Inspection
SOP-130-004: Standard Operating Procedure for Stain Identification and Pre-treatment
SOP-130-005: Standard Operating Procedure for Machine Loading and Unloading
SOP-130-006: Standard Operating Procedure for Dry Cleaning Process
SOP-130-007: Standard Operating Procedure for Wet Cleaning Process
SOP-130-008: Standard Operating Procedure for Laundry Washing Process
SOP-130-009: Standard Operating Procedure for Drying and Finishing
SOP-130-010: Standard Operating Procedure for Quality Control and Inspection

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SOP-130-011: Standard Operating Procedure for Pressing and Ironing
SOP-130-012: Standard Operating Procedure for Spot Cleaning and Rework
SOP-130-013: Standard Operating Procedure for Specialized Garment Care
SOP-130-014: Standard Operating Procedure for Alteration and Repair Services
SOP-130-015: Standard Operating Procedure for Packaging and Bagging
SOP-130-016: Standard Operating Procedure for Customer Pickup and Payment
SOP-130-017: Standard Operating Procedure for Lost and Found Management
SOP-130-018: Standard Operating Procedure for Inventory Management
SOP-130-019: Standard Operating Procedure for Equipment Maintenance
SOP-130-020: Standard Operating Procedure for Environmental Sustainability Practices

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SOP-130-021: Standard Operating Procedure for Health and Safety Protocols
SOP-130-022: Standard Operating Procedure for Employee Training and Development
SOP-130-023: Standard Operating Procedure for Customer Service
SOP-130-024: Standard Operating Procedure for Pricing and Billing
SOP-130-025: Standard Operating Procedure for Customer Communication
SOP-130-026: Standard Operating Procedure for Complaint Resolution
SOP-130-027: Standard Operating Procedure for Lost Item Claims
SOP-130-028: Standard Operating Procedure for Loyalty Programs
SOP-130-029: Standard Operating Procedure for Marketing and Promotions
SOP-130-030: Standard Operating Procedure for Uniform Rental Services

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SOP-130-031: Standard Operating Procedure for Linen Rental Services
SOP-130-032: Standard Operating Procedure for Drapery Cleaning
SOP-130-033: Standard Operating Procedure for Carpet and Rug Cleaning
SOP-130-034: Standard Operating Procedure for Fire and Smoke Restoration
SOP-130-035: Standard Operating Procedure for Water Damage Restoration
SOP-130-036: Standard Operating Procedure for Leather and Suede Cleaning
SOP-130-037: Standard Operating Procedure for Wedding Gown Preservation
SOP-130-038: Standard Operating Procedure for Corporate Account Management
SOP-130-039: Standard Operating Procedure for Pickup and Delivery Services
SOP-130-040: Standard Operating Procedure for Employee Code of Conduct

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SOP-130-041: Standard Operating Procedure for Community Engagement
SOP-130-042: Standard Operating Procedure for Dry Cleaning Chemical Handling
SOP-130-043: Standard Operating Procedure for Fire Safety Measures
SOP-130-044: Standard Operating Procedure for Equipment Calibration
SOP-130-045: Standard Operating Procedure for Emergency Response
SOP-130-046: Standard Operating Procedure for Employee Uniforms
SOP-130-047: Standard Operating Procedure for Sustainability Certifications
SOP-130-048: Standard Operating Procedure for Employee Recognition Programs
SOP-130-049: Standard Operating Procedure for Security Measures
SOP-130-050: Standard Operating Procedure for Employee Termination Process

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Standard Operating Procedure - SOP ToolBox (1)
 

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Industry’s Subsector:
  •  Agents, laundry and drycleaning
  • Apparel pressing services
  • Bob tailers, laundry and drycleaning
  • laundry service (except coin-operated)
  • Curtain cleaning services
  • Drapery cleaning services
  • Drycleaning plants (except rug cleaning plants)
  • Drycleaning services (except coin-operated)
  • Fur garment cleaning services
  • Garment cleaning services
  • Hand laundries
  • Hat cleaning services
  • Laundry and dry-cleaning agents
  • Laundry drop-off and pick-up sites
  • Leather garment cleaning services
  • Pick-up & drop-off sites for drycleaners
  • Pillow cleaning services
  • Power laundries, family
  • Suede garment cleaning services
Industry Process:
The industry operation starts with collection of dirty laundry from the customers, where the industry representative may visit the customer’s place and collect, or else customer will visit directly. The operations are performed based on the level of strains and dirt. Technological advancements play a key role in enhancing the laundry operation in an efficient manner, where some of the machines that vitally used are smart laundering machine with IoT, cutting-edge dryers, and frequency identifiers. In the pandemic situation, sanitizer and germs removing chemicals are added in order to protect from diseases or harmful infections.

Typical Operation Involved in this Industry:
  • Collection of dirty Laundry from the customers
  • Sorting
  • Pre-treating Strains
  • Washing and Drying
  • Repairing and Ironing
  • Stacking
  • Marketing and Promotion
  • Delivering to the required Customers
  • Financial Management
  • Typical Machines used in this industry:
  • Dryer Machine
  • Hydro Extractor
  • Dry Cleaning Machine
  • Front Loading Washing Machine
  • Garment Steamer
  • Drying Tumbler
  • Electric Steam Generators
  • Flat Bed Press
  • Vacuum Table
  • Washer Extractors
  • Vacuum Ironing Table
  • Laundry Dryer
  • Carpet Cleaning Machines
  • Steam Press
  • Vacuum Finishing Tables
  • Electric Steam Boilers
  • Stain Removing Machine
  • Textile Dryers
  • Single Tub Washing Machine
  • Flatwork Ironer
  • Laundry Carts
  • Laundry Linen Trolley
  • Mini Steam Generators
  • Steam Ironing Table
  • Usb Endoscope
  • Vacuum Steam Table
  • Laundry Chute
  • Linen Chute
  • Rotary Drum Washer
  • Wonder Washer
International Standard and Association Regarding this Industry:
  • ISO 6330:2012(en)| International Organization for Standardization- https://www.iso.org/obp/ui#iso:std:iso:6330:ed-3:v1:en
  • ISO 12138:2017(en)| International Organization for Standardization- https://www.iso.org/obp/ui/#iso:std:iso:12138:ed-2:v1:en
  • ASTM E2406 - 16| ASTM International- https://www.astm.org/Standards/E2406.htm
  • Textile Services Association- https://www.tsa-uk.org/
  • DLAI – Dry Cleaners and Launderers Association of India- https://www.dlai.org.in/
Leading Dry cleaning and Laundry Services Industries in the world:
  • Martinizing Dry Cleaning| Ohio, United States| http://www.martinizing.com/
  • Comet Cleaners| Texas, United States| https://www.cometcleaners.com/
  • Tide Dry Cleaners| Ohio, United States| https://tidecleaners.com/en-us
  • Oxxo Care Cleaners| Florida, United States| https://oxxousa.com/
  • Speed Queen Laundry| Georgia, United States| https://speedqueen.com/
  • Pressto| Madrid, Spain| https://www.pressto.com/
  • 5àsec| Marseille, France| http://www.5asec.com/
  • AmeriPride Services| Minnesota, United States| http://www.ameripride.com/
  • E-town Laundry Company| Kentucky, United States| https://www.etownlaundry.com
Journals and Magazine Related to this Industries:
  • Textile Services Magazine- https://www.trsa.org/tsmagazine/
  • Dirty Laundry: An Investigation| Dissent Magazine- https://www.dissentmagazine.org/article/dirty-laundry-investigation
  • Laundry Magazine |Pocketmags- https://pocketmags.com/laundry-magazine
  • Planet Laundry Magazine - https://planetlaundry.com/
  • Articles related to laundry |Australasian Science Magazine- https://www.australasianscience.com.au/category/laundry
  • The Laundry Journal| LiveJournal- https://laundry-reports.livejournal.com/
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Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

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