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29 December 2020 Tuesday

Electronic Shopping and Mail-order Houses, SOP Manual SOP-284

By Venkadesh Narayanan
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The "Electronic Shopping and Mail-order Houses Standard Operating Procedures (SOP) Manual" offers a myriad of benefits in the dynamic landscape of online retail. First and foremost, it provides a standardized framework for order processing, inventory management, and customer service, ensuring operational efficiency. The SOP manual facilitates scalability by offering clear guidelines for expanding product offerings and reaching a broader customer base. It plays a crucial role in maintaining data security, protecting customer information and fostering trust. Moreover, the manual enhances employee training, ensuring a consistent understanding of procedures, leading to improved service quality. The SOP manual contributes to regulatory compliance, navigating legal complexities in the online retail space. Additionally, it serves as a tool for crisis management and contingency planning. Ultimately, the Electronic Shopping and Mail-order Houses SOP Manual streamlines operations, enhances customer satisfaction, and fortifies the foundation for sustained growth in the rapidly evolving e-commerce sector.

CLICK HERE to download the List of SOPs Document in PDF format. Please share this document with your clients, colleagues and senior officers.

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Top 50 SOPs for Standard Operating Procedures (SOPs) for Electronic Shopping and mail-order house 

SOP-284-001: Standard Operating Procedure for Order Processing 
SOP-284-002: Standard Operating Procedure for Online Product Listings 
SOP-284-003: Standard Operating Procedure for Payment Processing
SOP-284-004: Standard Operating Procedure for Customer Account Management 
SOP-284-005: Standard Operating Procedure for Fraud Prevention 
SOP-284-006: Standard Operating Procedure for Inventory Management
SOP-284-007: Standard Operating Procedure for Product Packaging 
SOP-284-008: Standard Operating Procedure for Shipping and Logistics 
SOP-284-009: Standard Operating Procedure for Returns and Exchanges 
SOP-284-010: Standard Operating Procedure for Customer Service 

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SOP-284-011: Standard Operating Procedure for Product Quality Control 
SOP-284-012: Standard Operating Procedure for Sales Transactions 
SOP-284-013: Standard Operating Procedure for Product Launches 
SOP-284-014: Standard Operating Procedure for Promotions and Discounts 
SOP-284-015: Standard Operating Procedure for Affiliate Marketing 
SOP-284-016: Standard Operating Procedure for Customer Feedback 
SOP-284-017: Standard Operating Procedure for Cybersecurity Measures 
SOP-284-018: Standard Operating Procedure for Social Media Management 
SOP-284-019: Standard Operating Procedure for Email Marketing 
SOP-284-020: Standard Operating Procedure for Website Maintenance 

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SOP-284-021: Standard Operating Procedure for Product Information Updates 
SOP-284-022: Standard Operating Procedure for Vendor Relations 
SOP-284-023: Standard Operating Procedure for Inventory Audits 
SOP-284-024: Standard Operating Procedure for Product Recalls 
SOP-284-025: Standard Operating Procedure for Supplier Quality Assurance 
SOP-284-026: Standard Operating Procedure for Employee Training 
SOP-284-027: Standard Operating Procedure for Data Backup and Recovery 
SOP-284-028: Standard Operating Procedure for Content Creation 
SOP-284-029: Standard Operating Procedure for Cybersecurity Training 
SOP-284-030: Standard Operating Procedure for Crisis Communication 

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SOP-284-031: Standard Operating Procedure for Website Accessibility 
SOP-284-032: Standard Operating Procedure for Mobile App Maintenance 
SOP-284-033: Standard Operating Procedure for Market Research 
SOP-284-034: Standard Operating Procedure for Customer Privacy 
SOP-284-035: Standard Operating Procedure for Sales Analytics 
SOP-284-036: Standard Operating Procedure for Product Life Cycle Management 
SOP-284-037: Standard Operating Procedure for User Experience (UX) Testing 
SOP-284-038: Standard Operating Procedure for Third-Party Integrations 
SOP-284-039: Standard Operating Procedure for Employee Recognition 
SOP-284-040: Standard Operating Procedure for Community Engagement 

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SOP-284-041: Standard Operating Procedure for Mobile Payments 
SOP-284-042: Standard Operating Procedure for Sustainable Packaging 
SOP-284-043: Standard Operating Procedure for Chatbot Usage 
SOP-284-044: Standard Operating Procedure for Virtual Customer Assistance 
SOP-284-045: Standard Operating Procedure for Order Tracking 
SOP-284-046: Standard Operating Procedure for Customer Loyalty Programs 
SOP-284-047: Standard Operating Procedure for Data Security Measures 
SOP-284-048: Standard Operating Procedure for Multi-Channel Selling 
SOP-284-049: Standard Operating Procedure for International Shipping 
SOP-284-050: Standard Operating Procedure for Social Responsibility Initiatives 

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Standard Operating Procedure - SOP ToolBox (1)

SOP ToolBox: If you are reading these lines, I am sure you are looking for Standard Operating Procedure guidelines or SOPs itself. In both the cases, searching in internet will not be yielding any great help. Because no company shares their SOP Development Process and certainly don’t share their SOP Documents. The best way to develop an SOP is creating one for yourself. At Fhyzics, we write SOPs day-in and day-out for companies across the globe including some of the Fortune 500 organisations. Our charge ranges from USD 5000 to USD 50000 depending upon the number of processes to be covered. Certainly, this is not affordable to small and mid-size organisations. Hence, we decided to create this SOP ToolBox to disseminate our 8-Step SOP Development Life-Cycle and best practices at an unbelievably low price.

I always say, writing an SOP is somewhere between art and science. So far you may be clueless on where to start and how to progress on an SOP? This will not be the case after you diligently go through this SOP ToolBox. We have summarised all our secrets here to get you started and to deliver a stunning SOP to your management.

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The North American Industry Classification System (NAICS) has grouped services and activities associated with Electronic Shopping and Mail-Order Houses under the NAICS industry code 454110. The following list shows some activities that are associated with industry 454110,
  • Auctions, internet retail.
  • Audio and vedio content downloading retail sales sites.
  • Book clubs, not publishing, mail-order.
  • Business to consumer retail sales internet sites.
  • Catalog (i.e., order-taking) offices of mail-order houses.
  • Collectors’ items mail-order houses.
  • Computer software, mail-order houses.
  • Direct mailers (i.e., selling down merchandise).
  • E-tailers.
  • Electronic auctions, retail.
  • Institutional pharmacies, off-site, exclusively on internet.
  • Institutional pharmacies, off-site, mail-order.
  • Internet auctions, retail.
  • Internet retail sales sites.
  • Mail-order houses.
  • Order-taking offices of mail-order houses.
  • Prerecorded tape, compact disc, and record mail-order houses.
  • Television order, home shopping
  • Web retailers.
NAICS Code:
  • 453998 – Retailing a general line of new and used merchandise on an auction basic from physical auction site.
  • 425110 – Facilitating business to business electronic sales of new and used merchandise on an auction basis using the internet.
  • 561422 – Telemarketing bureaus and other contact centers.
  • 519130 – Internet publishing and broadcasting and web search portals.
  • 518210 – Data processing hosting and related services.
SIC Code:
  • 5961 – Catalog and Mail-order houses.
International standard for this industry:
  • ISO 27001: 2013 Communication Security.
  • ISO 9001: 2015
  • ISO 9001: 2008
Few of the World’s best companies in this industry are,
Some of the magazines and journals that will keep you track on:
You Tube:
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Fhyzics supports organisations in developing the following documentations:
Standard Operating Procedures (SOPs), Work Instructions, Policies and Procedures, Process Flow Diagrams, Job Descriptions, Training Manuals, Employee Handbooks, Compliance Guidelines, Quality Assurance Manuals, Health and Safety Procedures, Risk Management Plans, Business Continuity Plans, Internal Audit Procedures, Incident Reporting Forms, Performance Management Guidelines, Change Management Procedures, Vendor Management Guidelines, Customer Service Protocols, IT Security Policies, IT Support Documentation, Disaster Recovery Plans, Operational Checklists, Data Management Policies, Confidentiality Agreements, Non-Disclosure Agreements, Employee Onboarding Procedures, Employee Exit Procedures, Performance Appraisal Forms, Employee Code of Conduct, Conflict Resolution Procedures, Product Development SOPs, Supply Chain Management Guidelines, Procurement Guidelines, Inventory Management SOPs, Shipping and Receiving Procedures, Production Scheduling SOPs, Maintenance Procedures, Equipment Calibration Documents, Environmental Compliance Documentation, Sustainability Policies, Customer Feedback Forms, Marketing Strategies, Advertising Guidelines, Brand Management Guidelines, Product Packaging SOPs, Laboratory Testing Procedures, Regulatory Compliance Documentation, Tax and Accounting Procedures, Contract Management Procedures, Legal Compliance Guidelines, Financial Reporting Procedures, Budgeting Procedures, Internal Control Procedures, Fraud Prevention Policies, Asset Management Guidelines, Purchase Order Procedures, Sales and Distribution Guidelines, Client Contracts, Customer Return Policies, Internal Communication Protocols, Vendor Evaluation Forms, Product Safety Standards, Workplace Health and Safety Standards, Public Relations Procedures, Social Media Management Guidelines, Crisis Management Plans, Employee Grievance Procedures, Privacy and Data Protection Policies, Digital Transformation Guidelines, Innovation Management Procedures, Continuous Improvement Guidelines, Strategic Planning Documents, Corporate Social Responsibility (CSR) Guidelines, Audit Trails and Records, Employee Training and Development Records, Succession Planning Documents, Talent Acquisition Procedures, Team Collaboration Protocols, Employee Benefit Plans, Workplace Diversity Guidelines, Time and Attendance Tracking, Payroll Procedures, Employee Leave Policies, Conflict of Interest Policy, Emergency Response Procedures, Environmental Impact Assessment Procedures, Transportation and Logistics Procedures, Inventory Control Forms, Warehouse Management Guidelines, Product Lifecycle Management SOPs, Customer Satisfaction Surveys, Third-Party Risk Assessment Guidelines, Technology Adoption Policies, Software Licensing Guidelines, Security Incident Response Procedures, Supply Chain Risk Management Policies, Product Recall Procedures, Food Safety Guidelines, Employee Wellness Programs, Workplace Ergonomics Guidelines.

Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

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