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SOP Manual for Credit Card Issuing SOP-363

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The benefits of an SOP (Standard Operating Procedure) Manual for Credit Card Issuing are multifaceted and pivotal in the financial sector. This comprehensive guide outlines standardized procedures for credit card application processing, approval, risk assessment, and customer management. Firstly, it ensures regulatory compliance, reducing the risk of legal issues and enhancing the credibility of the issuing institution. Secondly, the manual fosters operational efficiency by providing clear guidelines for credit evaluation and customer interactions, leading to quicker decision-making processes. Thirdly, it plays a crucial role in risk management by establishing protocols for fraud prevention, identity verification, and data security. Furthermore, the SOP Manual acts as a training tool, ensuring that employees are well-versed in industry best practices, compliance requirements, and ethical standards. Ultimately, the benefits extend to creating a secure, efficient, and customer-centric environment in credit card issuing, contributing to the institution's reputation and financial stability.

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Top 50 Standard Operating Procedures (SOPs) for Credit Card Issuing 

SOP-363-001: Standard Operating Procedure for Credit Card Issuing   
SOP-363-002: Standard Operating Procedure for Customer Application Processing   
SOP-363-003: Standard Operating Procedure for Creditworthiness Assessment   
SOP-363-004: Standard Operating Procedure for Credit Limit Determination   
SOP-363-005: Standard Operating Procedure for Card Personalization   
SOP-363-006: Standard Operating Procedure for Card Activation   
SOP-363-007: Standard Operating Procedure for PIN Generation and Distribution   
SOP-363-008: Standard Operating Procedure for Credit Card Billing   
SOP-363-009: Standard Operating Procedure for Statement Generation   
SOP-363-010: Standard Operating Procedure for Payment Processing  

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SOP-363-011: Standard Operating Procedure for Late Payment Handling   
SOP-363-012: Standard Operating Procedure for Credit Card Rewards Program   
SOP-363-013: Standard Operating Procedure for Credit Card Disputes Resolution   
SOP-363-014: Standard Operating Procedure for Fraud Detection and Prevention   
SOP-363-015: Standard Operating Procedure for Lost or Stolen Card Reporting   
SOP-363-016: Standard Operating Procedure for Cardholder Communication  
SOP-363-017: Standard Operating Procedure for Credit Card Renewal   
SOP-363-018: Standard Operating Procedure for Credit Card Upgrade   
SOP-363-019: Standard Operating Procedure for Credit Card Cancellation   
SOP-363-020: Standard Operating Procedure for Credit Card Portfolio Management   

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SOP-363-021: Standard Operating Procedure for Credit Card Interest Rate Adjustments   
SOP-363-022: Standard Operating Procedure for Credit Card Fee Structure   
SOP-363-023: Standard Operating Procedure for Credit Card Terms and Conditions   
SOP-363-024: Standard Operating Procedure for Regulatory Compliance   
SOP-363-025: Standard Operating Procedure for Data Security and Privacy   
SOP-363-026: Standard Operating Procedure for Credit Bureau Reporting   
SOP-363-027: Standard Operating Procedure for Credit Card Marketing   
SOP-363-028: Standard Operating Procedure for Credit Card Application Denial   
SOP-363-029: Standard Operating Procedure for Credit Card Limit Increase   
SOP-363-030: Standard Operating Procedure for Credit Card Account Closure   

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SOP-363-031: Standard Operating Procedure for Credit Card Chargeback Handling   
SOP-363-032: Standard Operating Procedure for Credit Card Chip Technology   
SOP-363-033: Standard Operating Procedure for Credit Card Contactless Payments   
SOP-363-034: Standard Operating Procedure for Credit Card Mobile App Integration   
SOP-363-035: Standard Operating Procedure for Credit Card EMV Compliance   
SOP-363-036: Standard Operating Procedure for Credit Card PIN Change   
SOP-363-037: Standard Operating Procedure for Credit Card Billing Disputes   
SOP-363-038: Standard Operating Procedure for Credit Card Credit Limit Review   
SOP-363-039: Standard Operating Procedure for Credit Card Statement Reconciliation  SOP-363-040: Standard Operating Procedure for Credit Card Charge Authorization   

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SOP-363-041: Standard Operating Procedure for Credit Card Payment Posting   
SOP-363-042: Standard Operating Procedure for Credit Card Customer Service   
SOP-363-043: Standard Operating Procedure for Credit Card Account Suspension   
SOP-363-044: Standard Operating Procedure for Credit Card Grace Period   
SOP-363-045: Standard Operating Procedure for Credit Card Account Reactivation   SOP-363-046: Standard Operating Procedure for Credit Card Collection Process   
SOP-363-047: Standard Operating Procedure for Credit Card Issuance Audit  
SOP-363-048: Standard Operating Procedure for Credit Card Product Development   
SOP-363-049: Standard Operating Procedure for Credit Card Charge Limit   
SOP-363-050: Standard Operating Procedure for Credit Card Statement Delivery
 

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Standard Operating Procedure - SOP ToolBox (1)
 

SOP ToolBox: If you are reading these lines, I am sure you are looking for Standard Operating Procedure guidelines or SOPs itself. In both the cases, searching in internet will not be yielding any great help. Because no company shares their SOP Development Process and certainly don’t share their SOP Documents. The best way to develop an SOP is creating one for yourself. At Fhyzics, we write SOPs day-in and day-out for companies across the globe including some of the Fortune 500 organisations. Our charge ranges from USD 5000 to USD 50000 depending upon the number of processes to be covered. Certainly, this is not affordable to small and mid-size organisations. Hence, we decided to create this SOP ToolBox to disseminate our 8-Step SOP Development Life-Cycle and best practices at an unbelievably low price.

I always say, writing an SOP is somewhere between art and science. So far you may be clueless on where to start and how to progress on an SOP? This will not be the case after you diligently go through this SOP ToolBox. We have summarised all our secrets here to get you started and to deliver a stunning SOP to your management.

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The North American Industry Classification Systems (NAICS) has grouped services and activities associated with Credit Card Issuing under the NAICS industry code 522210. The following list shows some activities that are associated with industry 522210,

  • Banks, credit card
  • Charge card issuing: A charge card is a type of electronic payment card that charge no interest but requires the user to pay their balance in full upon receipt of the statement.
  •  Credit card banks
  •  Credit card issuing
  • Issuing, credit card
SIC Code:
  • 6021 – National Commercial Banks
  •  6022 – State Commercial Banks
  •  6141 – Personal Credit Institutions
  • 6153 – Shorts-Term Business Credit Institutions, except Agricultural
Some of the international association of Credit Card Issuing:
  • A Credit Card Association (CCA).
  • Card Association (CA).
  •  Bank Card Association (BCA).
  •  Association of Credit Card Issuers Europe (ACCIE).
  •  Indian Banks Association (IBA).
  •  Credit Card Association of the Philippines (CCAP).
  •  North American Credit Card Association (NACCA).
  •  Alumni Association Affinity Programs (AAAP).
  •  American Psychological Association (APA).
  •  Interbank Card Association (ICA).
  •  Smart Payment Association (SPA).
  •  Credit First National Association (CFNA).
International Standard Related to this Industry:
  • ISO/IEC 7812
  • ISO/IEC 7810 Credit card business
Credit Card issuing companies:
  • Chase
  • Citi Bank
  •  American Express
  •  Bank of America
  •  Capital One
  •  Discover
  •  Wells Fargo
  •  U S Bank
  •  Barclays
  • Synchrony
Some of the magazines and journals that will keep you track on:

You Tube:
https://www.youtube.com/watch?v=6-7F1ajWLhU
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Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

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