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Customer Operations (Last-Mile) Executive

In: SCM Job
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Position Overview

To be prepared to read and be inspired to drive e-commerce purchases Create & manage last-mile services. Recognize gaps in consumer service & treatment difficulties in collaboration among a great team.

Academic Qualification

  • BA/BS in engineering or business degree
  • MBA/Master’s degree is preferable 

Professional experience 

  •  3 years of the depot and supervisory practice
  • Background working a forklift and pallet jack

Professional Certification:

Roles and responsibility 

  • Assure that all business is completed correctly and within the secured time frame
  • Designate and demand supplementary resources as needed
  • Maintain proper accommodation and treatment of freight
  • Support specific listing and calculation of material inventory
  • Assure agreement with corporate repository policies, plans and schedules
  • Manage workers in accordance with organisation policies and appropriate laws, including surveying, selecting and disciplining employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
  • Ensure the repository is available and safe for operator and consumer transactions.

Competencies 

  • Knowledgeable 
  • Accountability 
  • Organization skills
  • Strong team building
  • Decision making
  •  People management skills.
  • Computer literacy a must.

Travel Requirements: This position requires 15% of travel.

Seniority Level: Executive

  • Salary ranges liable on the experience and involvement. Typically this position will be paid 4, 00,000 – 5, 00,000 annually based on experience.

Customer Operations (Last-Mile) Executive

Written by IISCM

Integrated Institute of Supply Chain Management, a unit of Fhyzics Business Consultants Private Limited specialising in supply chain management consulting and education. IISCM trains and certifies SCM professionals in procurement, supply chain management, inventory, and warehousing.

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