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SOP delivers dramatic results in this hotel both in operation & sales SOP-565

In: SOP
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Client Overview

Our client in the hospitality sector

 runs a 5-star category resort in one of the busiest SEZ (Special Economic Zone) in Southern India. The resort is spread over 35 acres of land and is one of the popular locations for the business fraternity to stay and complete their business activities in and around during their stay. The resort also attracts a lot of individuals from the South East of Asia who come here on business visits. So strategically due it’s location the resort attracts lot of local people because of its proximity to a theme park in its facility. As a result it happens to be a place having a provision to mix both pleasure and business in one goes!

Standard Operating Procedure
 
SOP ToolBox: If you are reading these lines, I am sure you are looking for Standard Operating Procedure guidelines or SOPs itself. In both the cases, searching in internet will not be yielding any great help. Because no company shares their SOP Development Process and certainly don’t share their SOP Documents. The best way to develop an SOP is creating one for yourself. At Fhyzics, we write SOPs day-in and day-out for companies across the globe including some of the Fortune 500 organisations. Our charge ranges from USD 5000 to USD 50000 depending upon the number of processes to be covered. Certainly, this is not affordable to small and mid-size organisations. Hence, we decided to create this SOP ToolBox to disseminate our 8-Step SOP Development Life-Cycle and best practices at an unbelievably low price.

I always say, writing an SOP is somewhere between art and science. So far you may be clueless on where to start and how to progress on an SOP? This will not be the case after you diligently go through this SOP ToolBox. We have summarised all our secrets here to get you started and to deliver a stunning SOP to your management.

                                             Visit SOP ToolBox

Problem Statement

The advent of foreign direct investment for multinational companies has opened the doors for investment from overseas in the area of proximity to the resort. The need of the hour to our client was to improve the services in the international standards and to attract more overseas clients and balance the local crowds that throng this area for entertainment and business in a standardised format with the existing workforce employed from the surrounding areas of its operation. The biggest challenge was to instil the current workforce to match to the required standards and to set-up a procedure in such a way that any future addition or replacement to the current lot will still not affect the overall quality.

Solution Implemented

For the above problem the Consultants from Fhyzics developed the Standard Operating Procedures (SOP) which clearly describes the activities necessary to complete tasks in accordance with industry regulations, provincial laws or even just the resorts’ own standards for running their business. The SOP’s were implemented with provisions for annual reviews and with the style and format taking into account the relevant activities best suited for our client to adopt and implement. The level of complexity in terms of roles and responsibilities was also clearly communicated as procedure to each designated activity rather than an individual.

Results

The SOP’s developed defined the expected practises of the business with a quality in standards. The SOP’s have now created a healthy and safe environment, reduced errors and unwanted efforts, improved overall efficiency and has improved the overall sales by about 12% every month on an average.

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Tags: SOP

Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

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