This article discusses “Front Office and its SOP Manual”. The front office represents the customer – facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm.

Types of front office:

• General office
•  Hotel
• Banking
• Sports

• Reservation
• Registration
• Room and rate assignment
• Guest services
• Room status
• Maintenance and settlement of the guest account
• Creation of guest history records.

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Up sell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments

•  National Association of Free & Charitable (NAFC).
• Front Office Associate (FOA).
• Public Safety Education Association (PSEA).
• Columbia Association Administration (CAA).
• American Association of School Administrators (AASA).
• Association of Hospitality Professionals (AHP).
• Oregon Dental Executives Association (ODEA).
• Kasavana & American Hotel & Lodging Association (KAHLA).
• American Association of Dental Office Management (AADOM).
• All India Resort Development Association (AIRDA).
• International Spa Association (ISA).
• Arizona State Physician Association (ASPA).
• British Columbia Hotel Association (BCHA).
•  Home Builders Association of Greater Austin (HBAGA).
• The Investment Association (IA).
• Association of Classical Christian Schools (ACCS).
• Pacific Asia Travel Association (PATA).
• Medical Group Management Association (MGMA).
•  International Association of Administrative Professionals (IAAP).
• Akoya Condo Association (ACA).
• Beaufort Area Hospitality Association (BAHA).
• Central Student Association (CSA).
• Indian Dental Association (IDA).
• The Western Front Association (WFA).
• Walden Community Improvement Association (WCIA).
• American Library Association (ALA).
• Georgian College Students Association (GCSA).
• Latitude on the River Condominium Association (LRCA).
• Sudden valley Community Association (SVCA).
• National Association of the Deaf (NAD).
• The European Public Health Association (EPHA).
• Indian Association of Tour Operators (IATO).
• American Psychological Association (APA).
• Professional Association of Diving Instructors (PADI).
• National Rifle Association (NRA).

• ISO/DIS 22483
• ISO 9001: 2015
• ISO 9001: 2008
• ISO/IEC 21118: 2020
• ISO 27001: 2013
• ISO 20347: 2012
• ISO 26300-1: 2015

• Hilton
• Hyatt
• Marriott International
• Hampton Inn
• Hilton Garden Inn
• Holiday Inn
• Kimpton Hotels & Restaurants

•  International Journal of Cardiology | www.journals.elsevier.com  |
• Journal of Analytic Atomic Spectrometry | www.rsc.org  |
• Indian Trade Journal | www.dgciskol.gov.in  |
• Emirates Journal of Food and Agriculture | www.ejfa.me  |
• Journal of Applied Psychology | www.apa.org  |
• The New York Times Magazine | www.nytimes.com  |
• The Furrow Magazine | www.deere.com  |
• Forbes Magazine | www.forbes.com  |
• Kiosk Solutions Magazine | www.kiosksolutionsmagazine.com  |