SOP Manual for Front Office


This article discusses “Front Office and its SOP Manual”. The front office represents the customer – facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm.

Types of front office:

  • General office
  •  Hotel
  • Banking
  • Sports
List of Department in front office:
  • Reservation
  • Registration
  • Room and rate assignment
  • Guest services
  • Room status
  • Maintenance and settlement of the guest account
  • Creation of guest history records.
Role and Responsibility for front office:
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Up sell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments
Some of the international association of Front Office:
  •  National Association of Free & Charitable (NAFC).
  • Front Office Associate (FOA).
  • Public Safety Education Association (PSEA).
  • Columbia Association Administration (CAA).
  • American Association of School Administrators (AASA).
  • Association of Hospitality Professionals (AHP).
  • Oregon Dental Executives Association (ODEA).
  • Kasavana & American Hotel & Lodging Association (KAHLA).
  • American Association of Dental Office Management (AADOM).
  • All India Resort Development Association (AIRDA).
  • International Spa Association (ISA).
  • Arizona State Physician Association (ASPA).
  • British Columbia Hotel Association (BCHA).
  •  Home Builders Association of Greater Austin (HBAGA).
  • The Investment Association (IA).
  • Association of Classical Christian Schools (ACCS).
  • Pacific Asia Travel Association (PATA).
  • Medical Group Management Association (MGMA).
  •  International Association of Administrative Professionals (IAAP).
  • Akoya Condo Association (ACA).
  • Beaufort Area Hospitality Association (BAHA).
  • Central Student Association (CSA).
  • Indian Dental Association (IDA).
  • The Western Front Association (WFA).
  • Walden Community Improvement Association (WCIA).
  • American Library Association (ALA).
  • Georgian College Students Association (GCSA).
  • Latitude on the River Condominium Association (LRCA).
  • Sudden valley Community Association (SVCA).
  • National Association of the Deaf (NAD).
  • The European Public Health Association (EPHA).
  • Indian Association of Tour Operators (IATO).
  • American Psychological Association (APA).
  • Professional Association of Diving Instructors (PADI).
  • National Rifle Association (NRA).
International Standard Related to this Industry:
  • ISO/DIS 22483
  • ISO 9001: 2015
  • ISO 9001: 2008
  • ISO/IEC 21118: 2020
  • ISO 27001: 2013
  • ISO 20347: 2012
  • ISO 26300-1: 2015
Few of the World best Companies in this industry are,
  • Hilton
  • Hyatt
  • Marriott International
  • Hampton Inn
  • Hilton Garden Inn
  • Holiday Inn
  • Kimpton Hotels & Restaurants
Some of the magazines and journals that will keep you track on:
You Tube:

Written by SOP Team

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