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08 October 2020 Thursday

SOP Manual for Pharmacies and Drug Stores SOP-426

By Venkadesh Narayanan
In: SOP
0 Comments

The "SOP Manual for Pharmacies and Drug Stores" wields substantial influence in the healthcare sector, offering a structured guide for standardized operating procedures (SOPs) specific to pharmaceutical retail. This manual plays a critical role in ensuring the accuracy, safety, and compliance of pharmacy operations. It outlines clear protocols for prescription filling, patient counseling, medication dispensing, and regulatory compliance, influencing the overall quality of healthcare services provided.

Moreover, the SOP manual becomes an influential tool for employee training, fostering a culture of precision, confidentiality, and adherence to pharmaceutical regulations. It significantly impacts patient safety by ensuring that staff members are well-versed in medication management, potential drug interactions, and ethical practices.

In essence, the "SOP Manual for Pharmacies and Drug Stores" profoundly influences the healthcare landscape by promoting operational excellence, patient safety, and adherence to industry standards, thereby contributing to the reliability and integrity of pharmaceutical services.

CLICK HERE to download the List of SOPs Document in PDF format. Please share this document with your clients, colleagues and senior officers.

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Top 50 for Standard Operating Procedures (SOPs) for Pharmacies and Drug Stores 

SOP-426-001: Standard Operating Procedure for Prescription Dispensing Procedures 
SOP-426-002: Standard Operating Procedure for Patient Consultation  
SOP-426-003: Standard Operating Procedure for Pharmacy Inventory Management 
SOP-426-004: Standard Operating Procedure for Medication Storage and Handling  
SOP-426-005: Standard Operating Procedure for Patient Confidentiality and Privacy 
SOP-426-006: Standard Operating Procedure for Pharmacy Workflow Optimization 
SOP-426-007: Standard Operating Procedure for Drug Recalls and Returns Procedures 
SOP-426-008: Standard Operating Procedure for Pharmacy Security Measures 
SOP-426-009: Standard Operating Procedure for Pharmacy Staff Training  
SOP-426-010: Standard Operating Procedure for Quality Control for Medications 

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SOP-426-011: Standard Operating Procedure for Medication Compounding  
SOP-426-012: Standard Operating Procedure for Pharmacy Cleaning and Sanitization 
SOP-426-014: Standard Operating Procedure for Pharmacy Information System Usage 
SOP-426-015: Standard Operating Procedure for Medication Error Reporting and Investigation 
SOP-426-016: Standard Operating Procedure for Handling of Controlled Substances 
SOP-426-017: Standard Operating Procedure for Patient Medication Profile Maintenance 
SOP-426-018: Standard Operating Procedure for Over-the-Counter (OTC) Product Sales
SOP-426-019: Standard Operating Procedure for Pharmacy Waste Disposal  
SOP-426-020: Standard Operating Procedure for Adverse Drug Reaction Reporting 

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SOP-426-021: Standard Operating Procedure for Medication Storage and Shelving Organization 
SOP-426-022: Standard Operating Procedure for Patient Medication Counseling Recordkeeping 
SOP-426-023: Standard Operating Procedure for Emergency Response Plan 
SOP-426-024: Standard Operating Procedure for Employee Health and Safety Procedures 
SOP-426-025: Standard Operating Procedure for Pharmacy Design and Layout Guidelines 
SOP-426-026: Standard Operating Procedure for Dispensing Errors Prevention 
SOP-426-027: Standard Operating Procedure for Patient Medication Adherence Programs 
SOP-426-028: Standard Operating Procedure for Storage and Handling of Refrigerated Medications 
SOP-426-029: Standard Operating Procedure for Pharmacy Communication Protocols 
SOP-426-030: Standard Operating Procedure for Pharmacy Equipment Maintenance  

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SOP-426-031: Standard Operating Procedure for Continuous Quality Improvement 
SOP-426-032: Standard Operating Procedure for Tele pharmacy Services  
SOP-426-033: Standard Operating Procedure for Pharmacy Marketing and Promotions 
SOP-426-034: Standard Operating Procedure for Handling of Hazardous Materials in Pharmacy  
SOP-426-035: Standard Operating Procedure for Inventory Rotation and Expiry Management 
SOP-426-036: Standard Operating Procedure for Disaster Preparedness and Recovery 
SOP-426-037: Standard Operating Procedure for Customer Complaint Handling Procedures 
SOP-426-038: Standard Operating Procedure for Pharmacy Student Internship Programs 
SOP-426-039: Standard Operating Procedure for Pharmacy Collaboration with Healthcare Providers 
SOP-426-040: Standard Operating Procedure for Customer Loyalty Programs 

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SOP-426-041: Standard Operating Procedure for Automated Medication Dispensing Systems  
SOP-426-042: Standard Operating Procedure for Drug Information Services 
SOP-426-043: Standard Operating Procedure for Handling of Medication Samples 
SOP-426-044: Standard Operating Procedure for Pharmacy Staff Scheduling and Shift Handovers 
SOP-426-045: Standard Operating Procedure for Pharmacy Financial Management  
SOP-426-046: Standard Operating Procedure for Pharmacy Vaccination Services  
SOP-426-047: Standard Operating Procedure for Pharmacy Infection Control Procedures 
SOP-426-048: Standard Operating Procedure for Drug Information Resources 
SOP-426-049: Standard Operating Procedure for Patient Medication History Documentation 
SOP-426-050: Standard Operating Procedure for Pharmacy Staff Code of Conduct 

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Standard Operating Procedure - SOP ToolBox (1)

SOP ToolBox: If you are reading these lines, I am sure you are looking for Standard Operating Procedure guidelines or SOPs itself. In both the cases, searching in internet will not be yielding any great help. Because no company shares their SOP Development Process and certainly don’t share their SOP Documents. The best way to develop an SOP is creating one for yourself. At Fhyzics, we write SOPs day-in and day-out for companies across the globe including some of the Fortune 500 organisations. Our charge ranges from USD 5000 to USD 50000 depending upon the number of processes to be covered. Certainly, this is not affordable to small and mid-size organisations. Hence, we decided to create this SOP ToolBox to disseminate our 8-Step SOP Development Life-Cycle and best practices at an unbelievably low price.


I always say, writing an SOP is somewhere between art and science. So far you may be clueless on where to start and how to progress on an SOP? This will not be the case after you diligently go through this SOP ToolBox. We have summarised all our secrets here to get you started and to deliver a stunning SOP to your management.

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Typical Types of Pharmacy:
  • Community Pharmacy
  • Hospital Pharmacy
  • Clinical Pharmacy
  • Industrial Pharmacy
  • Compounding Pharmacy
  • Consulting Pharmacy
  • Ambulatory Care Pharmacy
  • Regulatory Pharmacy
  • Home Care Pharmacy

1. Standard Operating Procedures (SOP) Manual for Accounts Department
2.Standard Operating Procedures (SOP) Manual for Finance Department
3. Standard Operating Procedures (SOP) Manual for Customer Service
4. Standard Operating Procedures (SOP) Manual for CRM Department
5. Standard Operating Procedures (SOP) Manual for Credit Department
6.Standard Operating Procedures (SOP)Manual for Treasury Department
7.Standard Operating Procedures (SOP) Manual for Human Resources (HR) Department
8. Standard Operating Procedures (SOP) Manual for Training Department
9. Standard Operating Procedures (SOP) Manual for Learning & Development Department
10. Standard Operating Procedures (SOP) Manual for Administration Department
11. Standard Operating Procedures (SOP) Manual for Front Office
12. Standard Operating Procedures (SOP) Manual for House Keeping
13. Standard Operating Procedures (SOP) Manual for Safety Department
14. Standard Operating Procedures (SOP) Manual for Security Department
15. Standard Operating Procedures (SOP) Manual for Facilities Management Department
16. Standard Operating Procedures (SOP) Manual for Vigilance Department
17. Standard Operating Procedures (SOP) Manual for Legal Department
18. Standard Operating Procedures (SOP) Manual for Information Technology (IT) Department
19. Standard Operating Procedures (SOP) Manual for Sales & Marketing Department
20. Standard Operating Procedures (SOP) Manual for Design & Engineering 
21.Standard Operating Procedures (SOP) Manual for Procurement Department
22. Standard Operating Procedures (SOP) Manual for Production
23. Standard Operating Procedures (SOP) Manual for SRM Department
24.Standard Operating Procedures (SOP) Manual for Supply Chain Department
25. Standard Operating Procedures (SOP) Manual for Warehouse
26. Standard Operating Procedures (SOP) Manual for New Product Development Department
27. Standard Operating Procedures (SOP) Manual for Research and Development  
28. Standard Operating Procedures (SOP) Manual for Quality Department
29. Standard Operating Procedures (SOP) Manual for Calibration Department
30. Standard Operating Procedures (SOP) Manual for Maintenance Department

Industry Process:
Pharmacies and drug store industry operation starts with product acquisition, where the medicines are purchased according to the demand and unavailability of stock. Mostly, every kind of pharmacy retailer will hold a small warehouse cub in order to maintain the stock. After receiving the goods, they are sorted based on the classification of drugs, where they are segmented into different types such as oral drugs, injectable drugs, infusions, drugs for external use and antiseptics, and disinfectants drugs. To compete with the competitors’ innovative sales and promotion strategy are performed by the pharmacies retailers in order to succeed in the market. Technological enhancements play a key role in stimulating the industry operation in an efficient manner, where they are used for various operations such as pill counters, stock management or analysis, sales process, financial management and also helps to engage with the customers via social media platforms. The revolution of digital platforms makes people more convenient but still the people in rural area suffers. So, to enhance their purchasing activity the industry has brought tele pharming service, where they can order remotely and the drugs will be mailed to the respective location.


Typical Operation Involved in this Industry:
  •  Product Acquisition
  • Warehouse and Storing
  • Sorting / Drug Classification
  • Marketing and promotion
  • Sales and Finance
  • Accounting
  • Sales and Distribution
International Standard and Association Regarding this Industry:
Leading Pharmacies and Drug Stores in the world:
Journals and Magazine Related to this Industries:
Research By : Udhay Sankar
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Written by Venkadesh Narayanan

Venkadesh is a Mechanical Engineer and an MBA with 30 years of experience in the domains of supply chain management, business analysis, new product development, business plan and standard operating procedures. He is currently working as Principal Consultant at Fhyzics Business Consultants. He is also serving as President, PDMA-India (an Indian affiliate of PDMA, USA) and Recognised Instructor of APICS, USA and CIPS, UK. He is a former member of Indian Civil Services (IRAS). Fhyzics offers consulting, certification, and executive development programs in the domains of supply chain management, business analysis and new product development.

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