Your new travel is surely going to be risk taking and challenging one, so you need to prepare yourself perfectly. Here’s the list of 101 Questions from a panel of experts experienced in tourism industry help you to frame your business plan at the very beginning itself.
- What is the market segment you’re planning for?
- Who are the customers?
- Are you into any other businesses before?
- Who were your customers?
- What is the area of operation?
- Is there any pilot run you’ve planned for?
- Have you analysed the demography of the city?
- How many competitors are there in that city?
- What are the services offered by them?
- What are the packages provided by them?
- What are the add-on services they provide?
- Is there any tourist attraction in that city?
- How many places are there?
- What is the demography of that place?
- What is the nature of that city? (Industries / IT Companies / Tourist places)
- How far it is from travel terminals? (Airport / Train Station / Bus terminals)
- Is there any pick-up & drop service you provide?
- What is the nature of the location?
- Are there any shopping places nearby?
- What are the services do you provide?
- What are the tariff details?
- Is there any age limit for customers?
- What is the list of documents collected from customers?
- What’s the booking policy?
- How the bookings are made?
- What’s the check-in time?
- What’s the check-out time?
- How many rooms are there in total?
- What are the different types of rooms do you offer?
- What’s the max. capacity of each rooms?
- What’s the total land area?
- What’s the built-up area?
- Do you provide valet parking?
- How many vehicles can be parked?
- Any charges for the parking area?
- Are there any waiting lounges available?
- What is the typical boarding time for the customers?
- What are the refreshments given for customers during welcoming?
- Is there any restaurant facility available?
- Is it your own restaurant?
- How many cuisines do you offer?
- Are the employees vaccinated properly?
- How often the rooms will be cleaned?
- Do you’ve SOP for maintenance department?
- What are the daily, weekly, monthly maintenance activities?
- Any method for getting customer feedbacks?
- How the Social media promotions will be?
- Who are the target audiences?
- Does all the booking history is visible online?
- What are the other strategies for promotion?
- Any tie – ups with tourism agencies?
- What is the name of the resort?
- How the logo design will be?
- Name of an organization?
- Is an organization legally registered?
- Have you bought the local licences?
- Have you bought the permission to build resort?
- Have you bought the fire license?
- What are the amenities provided for the customers?
- How many lifts are there?
- Are the buildings insured?
- Do you provide any party halls?
- What are the events that can be conducted there?
- How much is the total accommodation rate?
- How many rooms to be filled (monthly) to break-even the expenses?
- How will be the opening of the resort?
- What is the Mission & Vision statement?
- What are the KPIs of operation?
- What are the suitable marketing platforms and their costs?
- Which is the Payment Gateway (for online booking)?
- Do you require a CRM Software? Name it.
- What is the name of the Accounting Software?
- What will be the Typical P&L of the resort? – Monthly
- How should be the organization structure?
- How many employees are required?
- What are the job Descriptions for staffs?
- Are there any subsidies available?
- What are the qualities benchmarked from the competitors
- What’s their turnover?
- What is the Avg. accommodation rate for their resort?
- What is the Possible level of customisation for customers?
- What are the categories (names) of rooms?
- Do you’ve SOP for employees?
- What are the Certifications?
- Any media related Personalities nearby?
- What are the lists of risks & compliances?
- Is there any SOP available for finance & budgeting department?
- How to avoid exploitations in the facility?
- How many quality checks are there for the things provided by the organization
- What are the cancellation policies?
- What are be the Terms & Conditions?
- What is the unique value proposition?
- What are the variations in price we provide?
- Who’s responsible for financial problems?
- Who’s responsible for customer problems?
- Is there any SOP available for housekeeping department?
- Who’ll be taking care of the legal compliances?
- What is the organisation structure?
- Do you provide any childcare facilities?
- Are there any hospitals nearby?
- Do you provide swimming pool facility?
101 Questions for Resort Business Plan
